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Associate Director - Talent Acquisition (RCM)

Location: Chennai

Experience: 12-18 years Type: Full-time

About Zinnov

Zinnov is a global management consulting firm that helps organizations make decisions that actually get used - and deliver results that matter. For over two decades, we've partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

- Where should we invest?

- How do we scale globally?

- What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We're known for being data-led, execution-focused, and outcome-driven - not opinion-heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn't for everyone. It's for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions - not just presentations.

Why Globalization Excellence

Zinnov's Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end - from Design & Discovery to Build, Scale, and Run.

In GE, you don't work in silos. You:

- Own complex, end-to-end client journeys

- Work across GCC advisory, managed services, and BOT / outsourcing models

- Influence leadership decisions that shape long-term talent and operating strategies

This is where strategy meets execution - and where talent plays a defining role.

Why Zinnov - Talent Solutions

Zinnov's Talent Solutions practice partners with global enterprises to build and scale high-performance teams across technology, healthcare, and operations.

In this role, you will:

- Lead large-scale hiring for a global US healthcare client

- Play a key role in building a Global Capability Center (GCC) from the ground up

- Act as a strategic advisor on RCM talent, not just a recruiter





About the Role

As an Associate Director - Talent Acquisition (RCM), you will lead end-to-end hiring for a high-impact US healthcare client, driving large-scale recruitment across Revenue Cycle Management (RCM) roles.

This is a strategic + execution role where you will:

- Solve complex hiring challenges in a constrained RCM talent market

- Balance quality, timelines, and scalability

- Partner closely with global clients and internal leadership

What You'll Do

1. RCM Talent Strategy & Advisory

Partner with client leadership to define hiring strategy across:

- AR follow-ups, denials, hospital & physician billing

Provide market insights on:

- Talent availability and skill gaps

- Compensation benchmarks specific to RCM

- Trainable vs ready-to-deploy talent

Advise stakeholders on hiring trade-offs:

- Quality vs ramp timelines

- Specialized vs cross-trainable talent

2. End-to-End Hiring Ownership

- Own complete recruitment lifecycle: Sourcing - Screening - Offer - Joining

- Drive large-scale hiring (100s of hires) within tight timelines

Build pipelines across:

- Hospital billing

- Physician billing (cross-trainable talent)

- Entry-level and lateral roles

3. Specialized / Niche Hiring

Lead hiring for complex RCM areas such as:

- Acute care billing

- Critical Access Hospitals (CAH)

- Rural healthcare workflows

Design innovative hiring approaches for low-supply skills:

- Hire + train models

- Alternate talent pools

- Candidate readiness frameworks

4. Stakeholder & Client Management

Partner with:

- US-based client stakeholders

- India operations and delivery teams

- Training / academy teams

Drive alignment on:

- Hiring quality benchmarks

- Interview calibration

- Hiring philosophy (entry vs trained talent)

Manage complex, fast-paced environments with distributed teams

5. Hiring Operations & Metrics





Own and improve key hiring metrics:

- Time-to-fill

- Conversion ratios

- Offer-to-join

- Cost per hire

Drive data-led decision making to improve funnel efficiency and outcomes

6. Compensation & Market Alignment

- Ensure compensation aligns with RCM market realities

Provide real-time feedback on:

- Offer competitiveness

- Candidate expectations

- Market trends

Minimize offer drop-offs through proactive alignment

7. Team Leadership

Lead and scale a high-performing TA team

Drive:

- Recruiter productivity

- Screening quality

- Process discipline

Coach team on RCM domain understanding, not just recruitment execution

8. Collaboration with Training / Academy

Work closely with training teams to:

- Define hire vs train strategy

- Improve training-to-production conversion

- Build candidate readiness frameworks

What You 12-18 years of experience in Talent Acquisition

- Strong experience in Healthcare/RCM hiring (must-have)

Proven track record in:

- High-volume hiring (100s-1000s)

- Leadership and niche hiring

- Experience working with US healthcare clients / BPOs

Core Skills

- Deep understanding of RCM processes (AR, billing, denials, coding)

- Strong stakeholder management with global clients

- Ability to operate in high-pressure, fast-scaling environments

- Strong problem-solving and decision-making skills

- Data-driven approach to hiring and execution

- Strong ownership and accountability

Why This Role is Unique

- Chance to build an RCM GCC from scratch

- Work directly with global healthcare leadership

- Solve complex talent challenges in a niche domain

- Influence both hiring strategy and execution at scale

Ideal Profile

A senior RCM Talent Acquisition leader who combines deep domain expertise, strong stakeholder influence, and large-scale hiring execution to build high-performing healthcare teams

What Success Looks Like

- Successful ramp-up of large-scale RCM hiring within timelines

- Strong offer-to-join and conversion ratios

- High stakeholder confidence and client satisfaction

- Efficient, data-driven hiring operations and reporting

- Well-trained, high-performing TA team and pipelines

(ref:iimjobs.com)

Apply on Kit Job: kitjob.in/job/46zaqr

📌 Zinnov - Associate Director - Talent Acquisition - Healthcare/Revenue Cycle Management (Chennai)
🏢 ZINNOV MANAGEMENT CONSULTING PRIVATE
📍 Chennai