realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.
Our customers include several major, well-known companies such as Lonza, ZEISS, Bio-Rad, Agilent, Becton Dickinson, Beckman Coulter Life Sciences, QIAGEN, Tecan, Hologic and GEA Group among many others.
With our comprehensive scientific and industry expertise, we have developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
As a spin-off of IKA,
a leading manufacturer of laboratory and processing equipment, we are privately funded and are among the largest VR and AR software companies that focus on industry solutions. We have cultivated a vibrant company culture with an international team of more than 250 people at our headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Bangalore (India), and Guangzhou (China).
We place great value on fostering a creative, performance-driven and employee-centered work environment for everyone whether your specialty is working with clients, developing cutting-edge technology or crunching numbers!
In order to grow our team in Freibueg (Germany), we are now looking for a motivated
Lead Customer Success Manager (m/f/d)
Your responsibilities Assume responsibility for the success of your assigned accounts, ensuring excellent customer experiences and satisfaction in every respect
Convince and win the trust of our customers with your inspirational character, professional demeanor and innovative mindset
Establish trustful and long-term relationships with leadership teams to boost business and customer satisfaction in collaboration with the Account Management team
Partner closely with the Customer Success Director, as well as the Project and Account Management team to successfully carry out your projects and increase customer retention
Contribute to realworld ones overall business strategy by sharing your input and ideas
Your profile: Highly reliable, empathetic and cooperative personality with great ambitions and full dedication
Passion for innovative technologies and VR/AR applications
Experience in customer success, project delivery or customer facing project management, preferably in the field of SaaS, digital solutions or IT
Enthusiasm for building stable and appreciative customer relationships with an honest interest in their concerns and wishes
Practical experience in the life sciences/diagnostics, pharmaceutical, chemical or processing industry is a big plus
Exceptional cooperative skills and a calm demeanor even in challenging customer interactions
Excellent communication and organizational skills with a reliable, structured and independent working style
Full proficiency in German and English
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