(I230) | Sr. Engineer Server Management

(I230) | Sr. Engineer Server Management

13 Nov
|
Orange Business Services
|
Gurgaon district

13 Nov

Orange Business Services

Gurgaon district

Job Description



about the role



Maintain equipment based on SOPs and ensure immediate escalation to competent authority in order to ensure uptimes.



Key Spoc for



Top & Major Incident ,



Problem ,



Change & Operation Project Management



Patch & Release Management



Capacity Management



Knowledge management (KEDB)



Design Documentation and Reporting



Getting resolution from Third parties, Vendors and suppliers for fault



Effective handling of Technical Escalations



Ensure Service Delivery as per agreed SOW / SLA



Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA



Root cause analysis and Preventive maintenance



Participate in Change management ,

assess Risk and Impact



Mentor & Hand hold L1/L2 Teams and enhance their performance



Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools



MIS customer report preparation on technology part



Work & Drive OEM for the escalated tickets



Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session



Building team and making L1/L2 self-sufficient for handle repeated faults





about you



Rich Hands on Rich experience in administration, maintenance of Microsoft Windows Servers 2008/2012/2016



In depth knowledge of VMWare Administration and troubleshooting



Excellent Troubleshooting, analysing & managing the critical Incidents, Problem tickets with out of the box thought process



5 Experience on Windows Vulnerabilities Assessment and mitigation via SCCM



Good knowledge in preparing RFO, RCAs, documentation, Knowledge Bank.



Rich experience in handling of Implementation projects



Rich experience in solution designing, architect role for the huge & complex network environments



MCSE: Communication

MCSE /MCP/ MCSA certification for Windows,

Certified ITILv3 Foundation Preferred

Conceptual understanding of Virtualization / VMware Certification would be an advantage





additional information



5 years Experience with Microsoft OCS / Lync 2010 / Skype for Business 2013.

Deploying & Configuring Microsoft Unified Communication in multi Forest & Resource Forest Model.

Ability to design, implement, and manage VoIP solutions, Microsoft Exchange, Unified Messaging Microsoft Server, and Windows Servers.

Strong technical background in the area of Microsoft infrastructure, Microsoft Active Directory, Networking, Storage, and Microsoft Windows Servers

Experience with Cisco VCS Expressway will be an added advantage.

Good Administration Concepts, Event Log Monitoring ,Analysis, Troubleshooting and resolution methods on Operating Systems

Knowledge & Exposure on Virtualisation using VMware would be an advantage

Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .

Basic Concpets of Network & Storage elements





department Sales & Marketing Asia Pacific

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25374933/i230-engineer-server-management-gurgaon-district/?utm_source=html

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