(I230) | Sr. Engineer Server Management

(I230) | Sr. Engineer Server Management

13 Nov
Orange Business Services
Gurgaon district

13 Nov

Orange Business Services

Gurgaon district

Job Description

about the role

Maintain equipment based on SOPs and ensure immediate escalation to competent authority in order to ensure uptimes.

Key Spoc for

Top & Major Incident ,

Problem ,

Change & Operation Project Management

Patch & Release Management

Capacity Management

Knowledge management (KEDB)

Design Documentation and Reporting

Getting resolution from Third parties, Vendors and suppliers for fault

Effective handling of Technical Escalations

Ensure Service Delivery as per agreed SOW / SLA

Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA

Root cause analysis and Preventive maintenance

Participate in Change management ,

assess Risk and Impact

Mentor & Hand hold L1/L2 Teams and enhance their performance

Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools

MIS customer report preparation on technology part

Work & Drive OEM for the escalated tickets

Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session

Building team and making L1/L2 self-sufficient for handle repeated faults

about you

Rich Hands on Rich experience in administration, maintenance of Microsoft Windows Servers 2008/2012/2016

In depth knowledge of VMWare Administration and troubleshooting

Excellent Troubleshooting, analysing & managing the critical Incidents, Problem tickets with out of the box thought process

5 Experience on Windows Vulnerabilities Assessment and mitigation via SCCM

Good knowledge in preparing RFO, RCAs, documentation, Knowledge Bank.

Rich experience in handling of Implementation projects

Rich experience in solution designing, architect role for the huge & complex network environments

MCSE: Communication

MCSE /MCP/ MCSA certification for Windows,

Certified ITILv3 Foundation Preferred

Conceptual understanding of Virtualization / VMware Certification would be an advantage

additional information

5 years Experience with Microsoft OCS / Lync 2010 / Skype for Business 2013.

Deploying & Configuring Microsoft Unified Communication in multi Forest & Resource Forest Model.

Ability to design, implement, and manage VoIP solutions, Microsoft Exchange, Unified Messaging Microsoft Server, and Windows Servers.

Strong technical background in the area of Microsoft infrastructure, Microsoft Active Directory, Networking, Storage, and Microsoft Windows Servers

Experience with Cisco VCS Expressway will be an added advantage.

Good Administration Concepts, Event Log Monitoring ,Analysis, Troubleshooting and resolution methods on Operating Systems

Knowledge & Exposure on Virtualisation using VMware would be an advantage

Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .

Basic Concpets of Network & Storage elements

department Sales & Marketing Asia Pacific

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