Orange Business Services
L2 Operation support , candidate will be directly reporting to IT Operation manager
Incident Management and Change Management
Key point of technical escalation in the event of a major incident
Performs regular reviews of incident reports, to identify candidates for Problem Management
Attend the CAB regularly
Detailed planning of complex changes to the environment
Risk assessment and validation of Change tickets to be applied to the environment
Good hands on Experience in administration & troubleshooting of ESXi server (6.0 and 6.5) environment.
Experience in Configure and deploying new Cisco UCS Blades
Experience in performance tuning and bottleneck of VMWare servers and resources
Good Understanding of VMWare NSX and virtualization technology
Working experience on vCloud Director and Zerto tool will be preferred
Experience in P2V, VMotion and VMware virtual center infrastructure upgrade
Experience in backup and recovery of Virtual machines and virtual servers
Resolve Day-to-Day issue arises with respect to Hardware / OS / VMWare ESXi and vSwitches.
Experience on up-gradation/ WSUS patching. Building and maintain Windows servers 2012 and 2016 in a VMware environment
Plan and execute upgrades of virtual infrastructure
Ability to quickly take ownership of new technologies in your technical domain.
Should have good communication skills to clearly define issue and communicate to business.
Creation of KEDB, RACI matrix and RCA for P1/P2 incidents.
Participate in a 24/ 7 on-call support as needed
Ability to work in operational model
Ability to work on critical incidnets
Ability to handle major incidemnts and troublesooting o the same
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