(RH674) - Customer Support/Tele Caller Executive(Voice)

(RH674) - Customer Support/Tele Caller Executive(Voice)

13 Nov
|
HUNTWIN DIMENSIONZ PRIVATE LIMITED
|
Chennai district

13 Nov

HUNTWIN DIMENSIONZ PRIVATE LIMITED

Chennai district

Customer Care Executive:





Role Description



- To provide customer satisfaction on every call / e-mail.

- To ensure closure of the ticket / e-mail within the prescribed TAT

- To provide speedy resolution

- Willingness to work in rotational Off & rotational Shifts

- To resolves product or service problems by clarifying the customer's complaint





Key Result Areas:





This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.





Education: Graduate or equivalent





Work Experience



- Minimum of 1 -3 Years of work experience



- Experience in customer service or call center background is preferred

- Strong communication skills

- Good interpersonal skills





Tele Caller Executive:



Role Description:





- Responsible to call customer and remind for payment.

- Responsible to act as a bridge between field executives and team leaders

- Responsible for constantly follow up Arrears payment

- Work consistently to rectify billing error

- Responsible for Analysis and feedback of unpaid accounts

- Follow up for reactivation of inactive accounts.





Work Experience:





- Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)

- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

- Should have experience handling MIS or strong experience with MS excel, MS word

- Should possess excellent communication and interpersonal skills.

- Immediate Joiners or Max 15 days notice period preferred

- Language preferred - English & Tamil





Contact: (phone hidden)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25375091/rh674-customer-support-tele-caller-executivevoice-chennai-district/?utm_source=html

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