HUNTWIN DIMENSIONZ PRIVATE LIMITED
Customer Care Executive:
- To provide customer satisfaction on every call / e-mail.
- To ensure closure of the ticket / e-mail within the prescribed TAT
- To provide speedy resolution
- Willingness to work in rotational Off & rotational Shifts
- To resolves product or service problems by clarifying the customer's complaint
Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Education: Graduate or equivalent
- Minimum of 1 -3 Years of work experience
- Experience in customer service or call center background is preferred
- Strong communication skills
- Good interpersonal skills
Tele Caller Executive:
- Responsible to call customer and remind for payment.
- Responsible to act as a bridge between field executives and team leaders
- Responsible for constantly follow up Arrears payment
- Work consistently to rectify billing error
- Responsible for Analysis and feedback of unpaid accounts
- Follow up for reactivation of inactive accounts.
- Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)
- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)
- Should have experience handling MIS or strong experience with MS excel, MS word
- Should possess excellent communication and interpersonal skills.
- Immediate Joiners or Max 15 days notice period preferred
- Language preferred - English & Tamil
Contact: (phone hidden)
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