(RH674) - Customer Support/Tele Caller Executive(Voice)

(RH674) - Customer Support/Tele Caller Executive(Voice)

13 Nov
Chennai district

13 Nov


Chennai district

Customer Care Executive:

Role Description

- To provide customer satisfaction on every call / e-mail.

- To ensure closure of the ticket / e-mail within the prescribed TAT

- To provide speedy resolution

- Willingness to work in rotational Off & rotational Shifts

- To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

- Minimum of 1 -3 Years of work experience

- Experience in customer service or call center background is preferred

- Strong communication skills

- Good interpersonal skills

Tele Caller Executive:

Role Description:

- Responsible to call customer and remind for payment.

- Responsible to act as a bridge between field executives and team leaders

- Responsible for constantly follow up Arrears payment

- Work consistently to rectify billing error

- Responsible for Analysis and feedback of unpaid accounts

- Follow up for reactivation of inactive accounts.

Work Experience:

- Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)

- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

- Should have experience handling MIS or strong experience with MS excel, MS word

- Should possess excellent communication and interpersonal skills.

- Immediate Joiners or Max 15 days notice period preferred

- Language preferred - English & Tamil

Contact: (phone hidden)

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