MARTECK SOLUTIONS (OPC) PRIVATE LIMITED
Roles and Responsibilities
Provide technical support and ad-hoc training to customers who use the product, replying to inbound queries.
Interaction with overseas clients
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Understand marketing best practices and articulate knowledge effectively
Support the daily work flow of client accounts for the Customer Success Managers
Troubleshoot and resolve client issues in a timely manner
Provide excellent communication via phone, email, video and direct contact
Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity
Desired Candidate Profile
Tech savvy and eagerness to learn new technology and practices
1-2 years of experience in product support or customer service
Strong on listening skills and empathy
Possess strong problem-solving, project management and analytical skills
Go-getter and proactive attitude
Have an analytical bent of mind, someone who is comfortable digging through data
Attention to detail with the ability to adjust priorities based on client needs
Excellent verbal and written communication skills
Experience with 3rd party digital platforms such as Google Analytics, Omniture,
Media mind, Double click, Tableau, Salesforce, etc. a plus
Strong business acumen
Deep understanding of the needs of a growing business
Experience in fast paced and high growth companies
Thorough knowledge of (or eagerness to learn about) the products and their
Ability to understand and explain complex concepts in simple terms.
Great interpersonal and relationship-building skills
Perks and Benefits
Fixed Salary (5 Days working weekly)
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