Customer Success Executive PTN263

Customer Success Executive PTN263

13 Nov
|
MARTECK SOLUTIONS (OPC) PRIVATE LIMITED
|
NCT

13 Nov

MARTECK SOLUTIONS (OPC) PRIVATE LIMITED

NCT

Roles and Responsibilities



Provide technical support and ad-hoc training to customers who use the product, replying to inbound queries.



Interaction with overseas clients



Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.



Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.



Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.



Understand marketing best practices and articulate knowledge effectively



Support the daily work flow of client accounts for the Customer Success Managers 





Troubleshoot and resolve client issues in a timely manner



Provide excellent communication via phone, email, video and direct contact



Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity





Desired Candidate Profile



Tech savvy and eagerness to learn new technology and practices



1-2 years of experience in product support or customer service



Strong on listening skills and empathy



Possess strong problem-solving, project management and analytical skills



Go-getter and proactive attitude



Have an analytical bent of mind, someone who is comfortable digging through data



Attention to detail with the ability to adjust priorities based on client needs



Excellent verbal and written communication skills



Experience with 3rd party digital platforms such as Google Analytics, Omniture,



Media mind, Double click, Tableau, Salesforce, etc. a plus



Strong business acumen



Deep understanding of the needs of a growing business



Experience in fast paced and high growth companies



Thorough knowledge of (or eagerness to learn about) the products and their



capabilities.



Ability to understand and explain complex concepts in simple terms.



Great interpersonal and relationship-building skills





Perks and Benefits





Fixed Salary (5 Days working weekly)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25375125/customer-success-executive-ptn263-nct/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: customer success executive ptn263
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert