Customer Success Executive PTN263

Customer Success Executive PTN263

13 Nov

13 Nov



Roles and Responsibilities

Provide technical support and ad-hoc training to customers who use the product, replying to inbound queries.

Interaction with overseas clients

Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Understand marketing best practices and articulate knowledge effectively

Support the daily work flow of client accounts for the Customer Success Managers 

Troubleshoot and resolve client issues in a timely manner

Provide excellent communication via phone, email, video and direct contact

Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity

Desired Candidate Profile

Tech savvy and eagerness to learn new technology and practices

1-2 years of experience in product support or customer service

Strong on listening skills and empathy

Possess strong problem-solving, project management and analytical skills

Go-getter and proactive attitude

Have an analytical bent of mind, someone who is comfortable digging through data

Attention to detail with the ability to adjust priorities based on client needs

Excellent verbal and written communication skills

Experience with 3rd party digital platforms such as Google Analytics, Omniture,

Media mind, Double click, Tableau, Salesforce, etc. a plus

Strong business acumen

Deep understanding of the needs of a growing business

Experience in fast paced and high growth companies

Thorough knowledge of (or eagerness to learn about) the products and their


Ability to understand and explain complex concepts in simple terms.

Great interpersonal and relationship-building skills

Perks and Benefits

Fixed Salary (5 Days working weekly)

The original job offer can be found in Kit Job:

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