(YPR172) - Manager Operations | Cyfuture India Pvt Ltd | Noida

(YPR172) - Manager Operations | Cyfuture India Pvt Ltd | Noida

13 Nov
|
CYFUTURE INDIA PRIVATE LIMITED
|
Noida

13 Nov

CYFUTURE INDIA PRIVATE LIMITED

Noida

Hiring for Operations Manager (Inbound Process/Outbound)





- Excellent Communication

- Knowledge of MS -Office

- Should know throughput calculation like attrition, shrinkage, SLA's, (Service level adherence).

- Driving the team of 100 Tele callers and 5 Team leaders.  

- Ownership of achieving the collection targets of portfolio.  

- Accountable of meeting attrition and shrinkage targets.  

- Ownership of process billing target and manpower planning  

- Responsible for Revenue target  

- Provide portfolio target and road-map to the team leaders  

- Formulating strategies for Insurance Renewal  

- Accountable for driving SLA's & KPI for all process.  



- Prepare and share process monthly dashboard (All Segments) with the clients.  

- Responsible for client management  

- Provide monthly drill down on performance to identify the current position of process.  

- Reviewing and analyzing the performance report on daily, weekly and monthly basis  

- Showcasing performance route cause analysis and action plan  

- FTE sizing and recruitment  

- Participate in internal client review to discuss the performance and area of concern  

- Attend team huddles being taken by the team leaders to be updated on floor issues  

- Arrange monthly Reward and Recognition for the process.

- Should handle the team weekly reviews and encourage team to meet organizational goals

- Responsible for staff retention within the team.

- Should be aware of KRAS, KPIS.

Should be only from a BPO voice process

Should be ready to work for 6 days as it is a domestic process





Job Description :





- Complete monitoring of the team and team performance.



- Managing day to day planning, operational challenges and solving problems of a team of agents.



- Maintenance of the data records, meeting revenues & targets.



- Maintaining daily MIS report.



- Operational management. Managing the floor, adherence to schedule.



- Ownership and problem resolution.



- Training and development of staff.



- Motivation, leadership for a team leaders agents and developing future leaders.



- Conducting performance appraisal for the team.



- Work very closely with the team members, understand the agents problems and weaknesses and address these.





Vacancies : 01





Job location : Noida Sec 82



Immediate Joiners required



Address: Plot No. 197-198, Sec -82,Noida Special Economic Zone (NSEZ) Noida Phase II, Noida Dadri Road, Noida -201 305





for any query call : Shivangi or share resume at [email protected]





Thanks



Shivangi



(phone hidden)

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25375238/ypr172-manager-operations-cyfuture-india-pvt-ltd-noida-noida/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (ypr172) - manager operations | cyfuture india pvt ltd | noida
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert