Technical Support Executive(Linux/Windows/Web Hosting) (min 1 years)
Responsibilities Working with customers to identify software problems and advising on the solution.
Logging and keeping record of customer/employee queries.
Ability to give software Demo to customers.
Updating self help manual so customers/employees can try to fix problems themselves.
An in depth understanding of the software customers are using.
An ability to assess each customer or employees IT knowledge levels.
Logical thinker & Ability to deal with difficult callers.
Good communication skills.
Good analytical and problem solving skills
Comfortable to work in US shift.
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