epifi - asuureedge global services pvt ltd
Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone to think impact and growth. Our office is not just fun, it is human, nimble and business-like.
With rich experience in the worlds leading tech companies and banks, we deeply and equally understand both the fin and tech in fintech. Funded by leading global VCs, were in pursuit of a fantastic experience for both our consumers and colleagues. epifi is an equal opportunity employer and proud of it.
What this role is about :
Our Program Managers work independently in a highly customer oriented, very fast paced & ambiguous environment.
In this role, you will use customer activity data, feedback and metrics to identify customer pain points, then advocate for and drive change throughout the organization to reduce defects and improve customer experience.
As Program Manager you will collaborate with business and development teams across the company to define functional requirements, high level process and technical solutions, and manage all aspects of the project execution including writing business requirements, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization.
The successful candidate will be a person who works well with cross-functional teams of project or product manager, business managers, operations, and software development in maintaining and delivering on a pipeline of customer impacting projects.
What will you be doing : Partner & collaborate with business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.
Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
Gain consensus on technical decisions and ensure that appropriate projects are prioritized
Identify, assess, track and mitigate issues and risks at multiple levels.
Create, maintain and disseminate project information to stakeholders.
Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
You should apply if you have/are : At least 3 years of experience in Technical Program and/or Product Management or leading software development projects with aggressive schedules.
Proficient knowledge of Project/Program Management principles and processes.
Experience with cross functional technical teams and business units to design, develop, and implement new systems or solutions.
Familiarity with agile methodologies.
Analytical thinker with a proven ability to probe, question and get under the hood of established business operations and processes.
Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups
Experience with one or more of the following tools: - SPSS, SAS, R or other statistical software packages - SQL or comparable data querying packages - Excel skills (intermediate to advanced proficiency)
Excellent written and verbal communication skills
Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities
Ability to use hard data and metrics to make and support decisions
Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment.
MBA (tier 1 preferred) or Bachelor/Master degree in Computer Science, Computer Engineering or related technical discipline. Consulting experience or MBA from a top ranking institute is highly desirable.
Excellent speaking-listening-writing skills
Ability to work successfully in a dynamic, ambiguous environment
Ability to meet tight deadlines and prioritize workloads & enjoy the process
Ability to develop new ideas and creative solutions
Experience in the e-commerce environment; related experience in customer protection/trust/safety will be an added plus.
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