IMPACTICA SOLUTIONS (OPC) PRIVATE LIMITED
Role Sheet Career Coach
Purpose of the Role
Structure To convert leads into successful enrolments and guide students to make the right
careerchoice by providing all students with the correct information about our
training programs and follow up with leads.
Reporting to BUSSM
Span INDIVIDUAL ACCOUNTABILITIES
Key Deliverables • Responsible forgenerating leads & converting them into enrolment
• Responsible formaintaining database & cold calling/outbound calls
• Aiming to achieve monthly or annual targets
• Achieve agreed upon sales targets and outcomes within scheduleJob
Responsibility • Responsible for generating leads through Cold Calling, Internet Research and
• Ensure the daily targets of calling the prospects are met 50 fresh connected
calls per day & deliverset target of sales permonth.
• Collect/purchasedatabases, maintain and expand database of prospects
• Diligently communicating and priming the lead through channels like email,
WhatsApp, SMS, calls etc.
• Research, identify key students and generate interest in ouronline courses &
• Contact potential students viaphone to establish rapport & convert leads into
• Network and strive to convert connections into customers
• Take prospects from initial contact phase to qualified phase over the phone.
Present solutions virtually.
• Daily follow up to all the prospects/leads and also closing the leads.Approach • Building trusted relationship with students by providing them with accurate
information about the training programs
Collaborators • BUSSM and CM
EXPECTED SKILLS & COMPETENCIES
Qualification • Graduate in any disciplinePriorWork
Experience • Must be from the HR/Staffing industry with 2years of experience
• Experience in B2C Telesales/ Telecalling/ Datacalling/ Telecounselling
Competencies • Ability to develop and maintain positiveworking relationships, flairfortele
• Excellent telephonic courtesy and customer handling Functional
Competencies • Fluent English communication
• Skills to convert the calling into leads and then into Sales.
• Skills to communicate with the customers for Pre Sales and Post Sales
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