TandA HR Solutions
-Provide post-implementation product support to customers.
-Manage customer support cases/tickets on a daily basis, which includes verifying cases,
analyzing data, isolating and diagnosing the problem, resolving issues.
-Responding to Customer-reported issues in a timely manner per our SLA.
-Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements.
-Manage escalations and expectations for both the customer and Internal personnel.
-Coordinate with Product Management, Product Operations, and Development teams in identifying, reporting, and resolving product issues.
publish and maintain solutions of known issues/solutions.
-Achieve subject matter expertise in the Maropost platform including:
1)API REST, Web Services, XML
3)AMPScript (our proprietary language)
5)Custom Product Lines
6)Knowledge of HTML
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