Client Support Agent (CT155)

Client Support Agent (CT155)

13 Nov
TandA HR Solutions

13 Nov

TandA HR Solutions


Job Description

Job Description:

-Provide post-implementation product support to customers.

-Manage customer support cases/tickets on a daily basis, which includes verifying cases,

analyzing data, isolating and diagnosing the problem, resolving issues.

-Responding to Customer-reported issues in a timely manner per our SLA.

-Communicate progress of resolution/status to the customer in a timely fashion and/or per service level agreements.

-Manage escalations and expectations for both the customer and Internal personnel.

-Coordinate with Product Management, Product Operations, and Development teams in identifying, reporting, and resolving product issues.

-Author, edit,

publish and maintain solutions of known issues/solutions.

-Achieve subject matter expertise in the Maropost platform including:

1)API REST, Web Services, XML

2)Partner Integrations

3)AMPScript (our proprietary language)

4)Server Side JavaScript

5)Custom Product Lines

6)Knowledge of HTML

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