[NO-551] CS Advisor / Customer Service Advisor

[NO-551] CS Advisor / Customer Service Advisor

13 Nov
|
TandA HR Solutions
|
Chandigarh

13 Nov

TandA HR Solutions

Chandigarh

Job Description



To provide customer service support to a fast paced home delivery depot in arranging delivery dates for orders to be delivered to the end customer.



To handle outbound and inbound



Online Live chat to meet and surpass customer service levels



Responses to SMS and emails



Responsibilities



Main duties and tasks



Manage central email inboxes appropriately and action inbound emails



To promptly answer incoming and make outgoing calls in an enthusiastic, courteous



and efficient manner



Adhering to internal and external policies/procedures to ensure delivery process is



executed smoothly



Maintain system with current information to ensure orders are updated with all





communications



Ensure requests to supply information to internal and external contacts are



completed within the required deadlines



Liaise with relevant departments to ensure procedures are followed and goods are



dispatched



Manage own work schedule to ensure assigned duties/tasks are completed with

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25375797/no-551-advisor-customer-service-advisor-chandigarh/?utm_source=html

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