[NO-551] CS Advisor / Customer Service Advisor

[NO-551] CS Advisor / Customer Service Advisor

13 Nov
TandA HR Solutions

13 Nov

TandA HR Solutions


Job Description

To provide customer service support to a fast paced home delivery depot in arranging delivery dates for orders to be delivered to the end customer.

To handle outbound and inbound

Online Live chat to meet and surpass customer service levels

Responses to SMS and emails


Main duties and tasks

Manage central email inboxes appropriately and action inbound emails

To promptly answer incoming and make outgoing calls in an enthusiastic, courteous

and efficient manner

Adhering to internal and external policies/procedures to ensure delivery process is

executed smoothly

Maintain system with current information to ensure orders are updated with all


Ensure requests to supply information to internal and external contacts are

completed within the required deadlines

Liaise with relevant departments to ensure procedures are followed and goods are


Manage own work schedule to ensure assigned duties/tasks are completed with

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