xcel serv solutions pvt. ltd., gurgaon
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows 7, 8.1 and 10.
Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Troubleshooting network connectivity in a LAN/WAN environment. Evaluating local bandwidth at remote user PC.
Requesting and coordinating vendor support.
Develop trends by monitoring and analyzing incoming calls, problems and support requests
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