Maintain the customer database, ensuring all relevant business partner information is recorded, updated or deleted in accordance with procedural guidelines and to ensure data accuracy and minimize duplication of records.
Ensure proper documentation is obtained in order to create, change or delete an account.
Uploading of documents against the business transaction in SAP.
Campaign Management: Directly responsible for processing all requests received via Group inbox and consistent, timely data entry of responses (inquiries or leads).
Global Web Registration Management:
Authenticate and process all incoming web records immediately and maintain the integrity of the back-office processes for Waters Website Customer Registration Database.
Global Pricing: Maintain the integrity of our product/pricing file within SAP R/3 environment by entry of Transfer & US Base List Pricing for Adds, Changes & Obsoleted Materials for Waters and TA instruments.
Contact Waters: Maintain the data integrity of "Contact Waters" section of Waters.com and ensure immediate responses to our customers and field operations.
eQuotation: Reviewing and Releasing first time New Registration and Quote Request.
Contact Management: Creation, Update and Deletion business partner information in accordance with procedural guidelines to ensure data accuracy and minimize duplication of records.
Working hours / shift is 1.00 PM to 10.00 PM India time
Qualifications Minimum of an associate degree in Business Administration and 3 to 4 years demonstrated related experience.
Minimum of 1 year working with Salesforce and/or SAP SD/MM Master Data experience.
Experience with a customer database (CRM)
Basic product/pricing/customer knowledge
Must possess superior communication & interpersonal skills
Customer Service skills
Working knowledge of system tools (Microsoft Office, SAP, SalesForce, Internet)
Need to keep abreast of new technologies on the horizon.
Participate on projects and/or own project responsibility for non-complex projects where analysis of situations or data requires a review of identifiable factors.
Conduct vertical and basic horizontal business process analyses, whereby judgment is exercised within defined practices and procedures to determine appropriate courses of actions.
Performance Behavior Characteristics
Strong Team worker with the ability to coach and motivate others
Accurate: Places high value
Communication: Good facilitation, verbal communications skills and organizational skills.
Customer satisfaction oriented.
Work in a fast-paced environment and work independently
Analytical: Investigates and sorts information effectively.
Self-starter: Able to work under occasionally stressful situations and be a team player.
Ability to recognize problems and resolve or escalate to proper levels with viable alternate solutions.
Able to follow instructions, take direction and maintain objectivity.
Reliable: Completes work on time
Goal & deadline oriented.
The passion to do whatever it takes.
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