Hiring For International Call center, Voice Process Anti Virus support - ZS-853

Hiring For International Call center, Voice Process Anti Virus support - ZS-853

13 Nov
|
JobShop
|
Chennai district

13 Nov

JobShop

Chennai district

Please call us @ (phone hidden) Or + 080 46115600



Roles and Responsibilities :

• Handling calls & resolving enterprise level customer tickets, forensic work based on virus related

issues, handling escalation calls, resolving tickets based on SLA, following internal process &

keeping self-updated •

• Work Shifts/ Hours: Rotational shift ( flexible to work in night shifts)

Desired Candidate Profile :

• Ability to work well under pressure with high attention to detail

• Excellent English communication

• Ability to work in a team or as a single contributor

• Adaptability / Flexibility on shifts, Ownership and initiative

• Being Active & Energetic

Personal attributes



• Excellent Customer service orientation

• Resilience and flexibility ,Learning and knowledge enhancement

• Drive and persistence , Interpersonal skills and teamwork

Technical Requirement: ( Key skills Required )

Operating System:

• File system and its features

• Boot Options

• Windows Tools, i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon,

MSConfig, Sysinternals, ProcMon

• System Restore

• Windows Services

• UAC and its usage

• Windows OS: Rights & Permissions

• Windows Registry

Network:

• OSI Layers

• DHCP, DNS

• Usage of Ports & secured and non-secured protocols

• IP Addressing, Configuration

• Different types networking devices i.e. Switches & Routers

• Ping, Telnet, TraceRT

Interview Process: (Mode of interview Face to face only )

• HR Round

• Communication round

• Technical assessments

• Operation Round

Education: Graduates/Undergrads

Exp: Min 6 months of relevant experience

Shifts: 24/7 rotational

Salary: Upto 4 lpa





Please call us @ (phone hidden) Or + 080 46115600

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25376083/hiring-for-international-call-center-voice-process-anti-virus-support-zs-853-chennai-district/?utm_source=html

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