Team Leader - EMed - (EY70)

Team Leader - EMed - (EY70)

13 Nov
|
SITEL
|
Mumbai

13 Nov

SITEL

Mumbai

Job Description



Responsiblities are Controllling of Attrition & Shrikange ,



Team Management .Teams KPI , Daily /Weekly reports , Coaching and feedback ,



Set clear team goals and KPIs Delegate tasks and set project deadlines ,



Oversee day-to-day teams' operation and performance ,



Do regular performance evaluation ,



Create a health and motivating work environment and atmosphere ,



Develop a well designed and motivating evaluation program ,



Communicate with teams about their performance ,



Monitor team performance and report on metrics, Motivate team members ,





Discover training needs and provide coaching ,



Listen to team members feedback and resolve any issues or conflicts Plan and organize team building activities ,



Process imporovement . AHT , CSAT , FTR , SLA...

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25376137/team-leader-emed-ey70-mumbai/?utm_source=html

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