Roles and Responsibilities
1. Team Management
2. Understand the inflow - Claims/Renewals, how can we bring down the number of queries
2. Driving the overall NPS. Identify improvement areas, how to enhance customer experience.
Thinking from the customer point of view to understand and create a better experience for them. Identifying and taking the issues to the respective functional team to identify those gaps and work on them, so that the volume of complaints goes down.
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