Apply on Kit Job: kitjob.in/job/473hju

Job Description:

We are hiring for an L3 Customer Support role responsible for handling escalations and complex customer issues. The candidate will ensure end-to-end resolution and provide excellent customer experience

Key Responsibilities

- Handle escalated customer queries and complaints
- Effective handling of arguments, service denials, and rebuttals
- Handle high-anxiety customers with composure
- Be a whistleblower — highlighting issues impacting customers both externally and internally
- Gradually achieve superior customer engagement
- Ensure significant improvement in customer experience

Processes Handled

IJS, OTF, Proactive Escalations, Blogs L2, BNPL, ECR, FK India, H&S;, Legal, WCS, Social Media Backend, Sensitive Cases, Service Recovery, and Cockpit

Key Attributes

- Strong analytical and problem-solving skills




- Displays accountability and ownership
- Strong time management abilities
- Versatile in cross-skilling across processes
- Good phone etiquette and call handling
- Ability to think critically and creatively

Communication Skills

- Excellent spoken English & Hindi
- Strong written English skills
- Ability to compose grammatically correct, concise and accurate written responses

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- How many years of BPO/Customer Service voice experience do you have?

Work Location: In person

Apply on Kit Job: kitjob.in/job/473hju

📌 Senior Customer Support Associate (India)
🏢 COREHIRE
📍 India