Support Engineer Aligarh (India)

Support Engineer Aligarh (India)

07 Apr
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Nameless
|
India

07 Apr

Nameless

India

Informatica Support Engineer (Day Shift Available!)

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Remote

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Shift: Thursday–Monday

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Total: 40 hours/week

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30 hours: Client support
10 hours: Code enhancements

Client support shifts available (IST): n
10:00 AM – 4:00 PM
4:00 PM – 10:00 PM

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Position Overview

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We are seeking experienced Informatica IDMC Support Engineers to join our offshore managed services team in India. This role focuses on overnight production support for enterprise data integration workloads.

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Role Summary

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This position is primarily responsible for production monitoring, incident response, and ETL troubleshooting , with limited involvement in development and enhancements.

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Key Responsibilities

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Production Monitoring & Incident Support

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Monitor 100+ concurrent IDMC/PowerCenter jobs
Identify and resolve job failures, performance issues, and data anomalies
Perform real-time troubleshooting and debugging of ETL processes
Execute job restarts, maintenance tasks, and routine fixes
Respond to incidents within defined SLAs
Document incidents with detailed root cause analysis

ETL Development & Enhancements (Limited Scope) n
Develop and modify straightforward to medium complexity mappings
Update workflows and configurations




Maintain technical documentation

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Required Skills & Qualifications

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5+ years Informatica PowerCenter (v9.x/10.x)
3+ years PowerExchange for Mainframe
Strong experience with SQL Server (query optimization, performance tuning)
Proven ability to troubleshoot ETL jobs in production environments
Experience with session failures, performance issues, and data anomalies
Knowledge of mainframe data (VSAM, sequential files, copybooks, EBCDIC/ASCII, JCL basics)
Robust log analysis and debugging skills
Solid understanding of ETL design patterns and best practices
Bachelor’s degree in Computer Science, IT, or related field
Strong written and verbal communication skills
Ability to work independently in overnight/on-call support environments

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Preferred Skills

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Informatica IDMC (Cloud) experience
Unix/Linux shell scripting
Experience with Oracle, DB2, SAP sources
Performance tuning with large data volumes

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Key Competencies

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Solid analytical and problem-solving skills
Ability to diagnose and resolve issues under pressure
Quick response and decision-making ability
Effective escalation judgment
Clear and concise communication

📌 Support Engineer Aligarh (India)
🏢 Nameless
📍 India

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