Key Deliverables (Essentialfunctions & Responsibilities of the Job) :
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As a Customer Service Associate at Marks and Spencer,your main role is to assist customers, maintain store standards, and learn thebasics of store operations. Your key responsibilities include:
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1.
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Customer
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Service:
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- Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
- Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
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Store
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Standards:
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- Support Visual Merchandising: Help maintain the stores appearance by following guidelines for product displays.
- Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
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Basic
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Operations:
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- Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
- Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
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- On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.