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vConstruct, a Pune based Construction Technology company seeks a proactive, process-oriented and technically sound on-site L1/L2 IT Support Engineer to join our IT Infrastructure team. This role offers hands-on exposure to enterprise IT infrastructure, hardware deployment, IT logistics, day to day support for AV equipment, laptops, mobiles, and other IT hardware including but not limited to end user support across multiple office locations in India either in person or via remote support.

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You’ll work closely with experienced engineers to ensure smooth operation of field systems and gain valuable experience in real-world IT environments.

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Responsibilities

nTechnical Support: Troubleshoot, resolve, and prioritize technical issues for laptops, mobile devices (iOS/Android), Audio & Video Equipment and local/network devices.n

Infrastructure Deployment: Assist in the staging, configuration, and physical deployment of IT hardware (Workstations and Networking gear) across regional office locations.

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Infrastructure Management: Install and maintain equipment/networks at different offices, manage the mobilization/demobilization of IT equipment as and when needed, and coordinate infrastructure design with project teams.

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Field Support: Provide on-site technical assistance to the end users, handle L2 escalations ensuring that project-specific hardware and software are functioning optimally.

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Administration & Process: Track incidents and assets in ticketing tool, document best practices, ensure system security, and participate in company-wide IT projects.

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Customer Service: Provide training, maintain strong user relationships,



and ensure timely resolution of escalated issues.

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Requirements

nSkills: Sound knowledge in networking (Cisco/Meraki, TCP/IP), Microsoft Office 365, and troubleshooting. Ability to generate automation scripts and support video conferencing hardware.n

Experience: 3+ years in technical support or relevant IT infrastructure support.

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Experience in the AEC industry is a plus.

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Education & Certifications: Computer Science (or equivalent) is preferred, alongside ITIL, CompTIA A+/Network+, or CCNA/MCSA certifications.

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Conditions: The role requires flexibility to travel and work from regional offices and probable visits during the weekend if required

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Qualifications The successful candidate will possess:

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Bachelor’s degree in information technology or similar field

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Have knowledge and passion with technology

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Strong interest in IT infrastructure, hardware support, and field operations.

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Knowledge of mobile device management, asset management practices, network and systems

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Hands-on skills with Dell/HP Laptop/workstation and peripherals, Capable to support on Mac OS or basic hardware troubleshooting

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Understanding of Microsoft 365 products, Outlook, Exchange & Microsoft Entra ID

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Understands troubleshooting methods with logic and has passion to resolve IT issues

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Willingness to learn and grow with technological advancements

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Excellent organizational and interpersonal skills

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Understanding of networking and systems, Networking protocols (DHCP, FTP/SFTP, HTTPS, TCP/IP stack) & remote access tools

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Ability to work efficiently with minimal supervision or guidance

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Excellent listening skills and strong communication skills & Ability to identify and resolve complex issues

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Effective participation in team environment & A strong work ethic and a “can-do”

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attitude

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Comfortable to travel as and when necessary to multiple offices

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Flexible to work and travel between regional offices

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What you’ll achieve:

nJob-oriented trainingn

Exposure to Cloud architecture & Security overview, recent hardware, modern Systems and Network

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Opportunity to contribute to field projects and cloud platforms

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About vConstruct:

nvConstruct specializes in providing high quality Building Information Modeling and Construction Technology services geared towards construction projects. vConstruct is a wholly owned subsidiary of DPR Construction. For more information, please visit www.vconstruct.comn

About DPR Construction:

nDPR Construction is a national commercial general contractor and construction manager specializing in technically challenging and sustainable projects for the advanced technology, biopharmaceutical, corporate office, and higher education and healthcare markets. With the purpose of building great things, great teams, outstanding buildings, great relationships - DPR is a tr

Apply on Kit Job: kitjob.in/job/47dkbp

📌 IT Support Engineer- CF (Pune)
🏢 vConstruct
📍 Pune