Job Title: Brand Communicator

Role Summary

The Brand Communicator is the voice of Sunday Croissant — responsible for engaging with customers, promoting our food and beverage offerings, handling online orders, and driving sales. This role plays a key part in building brand awareness within the F&B; space, maintaining customer relationships, and managing our digital presence across platforms.

―

Key Responsibilities

1. Customer Communication & Engagement

• Interact with customers via WhatsApp, Instagram, website chat, and calls

• Understand customer preferences and recommend suitable food and beverage items from our menu

• Build strong relationships with regulars and new customers to ensure a outstanding brand experience

2. Sales & Order Conversion

• Actively promote our croissant menu, seasonal specials and limited offerings to drive sales

• Convert inquiries and food-related questions into confirmed orders

• Follow up with potential customers, corporate clients and event inquiries to close deals

3. Online Order Management

• Handle end-to-end order processing — taking orders, confirming, coordinating with the kitchen and tracking delivery





• Coordinate with the kitchen and operations team to ensure timely fulfilment

• Resolve customer issues related to food orders, delivery or product quality

4. Brand Building & Awareness

• Communicate Sunday Croissant's brand values — fresh, artisanal, premium French butter — clearly and consistently to customers

• Maintain a warm, on-brand tone across all customer touchpoints

• Educate customers about our menu, ingredients, seasonal specials and brand story

5. Database Management

• Maintain and update customer database — leads, regulars, corporate buyers and catering inquiries

• Track customer food preferences, ordering patterns and feedback

• Use data to improve sales strategies, personalise communication and identify upsell opportunities

6. Digital Presence Support

• Assist in managing social media interactions — comments, DMs, food reviews and tags

• Support F&B; marketing campaigns, promotions and new menu launches

• Relay customer feedback on food, service and experience to the team to continuously improve our offering

📌 Brand Communications Manager (Hyderabad)
🏢 Sunday Croissant
📍 Hyderabad