We’re Hiring: Customer Success Manager (KPI-Driven Role)
Location: Bangalore | Hyderabad | Mumbai
Experience: 4–8 Years
Accounts: 1 Large Enterprise + 2 Small/Mid Customers
Are you a strategic account manager who thrives on growth, expansion, and measurable impact. We’re looking for a Customer Success Manager who can drive revenue growth, product adoption, and long-term customer value across enterprise and mid-market accounts.
Role Objective
Drive account growth, product adoption, and revenue expansion through structured account mining and farming strategies. Ensure seamless implementation and scaling of Berri Suites within assigned customers.
Key Performance Indicators (KPIs)
1️⃣ Revenue Growth & Account Expansion (30%)
Achieve defined QoQ revenue growth
Identify & close expansion opportunities each quarter
Increase wallet share within enterprise accounts
2️⃣ Product Adoption & Usage (25%)
Drive 80%+ product utilization
Increase active users across Berri Suites
Expand usage into recent BUs and hiring processes
3️⃣ Stakeholder Engagement & Process Expansion (20%)
Conduct Monthly & Quarterly Business Reviews (MBRs/QBRs)
Engage Business Heads, Recruiters & Decision Makers




Add new hiring workflows within enterprise accounts
4️⃣ Implementation & Onboarding Excellence (15%)
Ensure seamless product implementation
Reduce onboarding TAT
Drive ATS integrations
Maintain high post-implementation satisfaction
5️⃣ Retention & Renewal (10%)
Maintain 95%+ renewal rate
Proactively manage renewals
Reduce churn through early risk intervention
Core Responsibilities
Manage 1 large enterprise + 2 smaller accounts
Drive structured account mining & farming strategy
Scale adoption of Berri Connect & Berri Mastermind
Identify and onboard new hiring processes
Engage and influence multiple stakeholders
Track usage, identify gaps & recommend improvements
✅ Required Skills & Experience
Strong Customer Success / Account Management background
Enterprise stakeholder management experience
Proven upselling & cross-selling expertise
Strong analytical and reporting skills
Sourcing & Recruitment experience
ATS implementation exposure
Product implementation experience
Experience in HR Tech / SaaS domain

📌 Customer Success Manager (Bengaluru)
🏢 DMAIC ACADEMY AND CONSULTANCY
📍 Bengaluru