This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Position Overview
Role Description
An Associate is responsible for the effective day to day management of the production and process of Trade Services Business.

Incumbent can be placed in any of the Trade Services Process and should possess complete knowledge of their core and cross trained process which can be Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation.

You are responsible for ensuring that functions are fulfilled to agreed standards and timescales using appropriate tools and techniques. It includes facilitating efficient and effective MIS Reporting and Exception Handling.

This role is focused on providing support to the Manager and will act as a point of reference for team members, management and other concerned parties.

The role involves a strong element of team support, interpersonal, management and customer relations’ skills. Excellent personal organisation and prioritisation skills are required with the ability to adapt to changing demands and priorities.

What we’ll offer you
As part of our flexible scheme, here are just some of the advantages that you’ll enjoy
Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

The jobholder is responsible for
Domain knowledge of the processes. Should be completely involved in daily production.





Reporting to the client and the management

Timely escalations of exceptional issues to internal management

Ensuring that service levels are met and strive to exceed service levels

Coordinating with the training team and Senior team members to ensure that all documentation, processes and procedures are accurate and up to date and ensure that all staff are aware of these and follow them

Planning and managing training and ensure staff are adequately trained

Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members

Ensuring productivity processes are robust and strive to improve productivity

Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality

Monitoring, measuring and reporting on operational issues, opportunities and development plans and achievements within agreed formats and timescales

Promoting awareness of the Escalation Matrix within the team and ensure adherence of the same

Owning the allocation and prioritization of all work. Review and reallocate work as necessary.

The jobholder will strive to deliver on these responsibilities
Through an active demonstration of the company values in behaviour and attitude

By building supportive relationships with his peers and colleagues

By continually up-grading domain knowledge

By understanding the business of the company and the related market dynamics

By exhibiting discipline on a personal level as well as a professional level





By actively managing related risks and anticipating change

By demonstrating pride in the company brand

Your skills and experience

Qualifications (describe the qualifications considered essential to do the job, e.g., Chartered Accountancy, MBA, etc)
Graduate / Postgraduate

Skills & Work Experience (describe the skills and experience considered essential to do the job)
Good communication skills (English and German language specialist)

Computer literate

Ability to prioritize work

Proactive team player

Problem solving capabilities

Eye for detail

High interpersonal skills

Service excellence oriented

People Management

Key Performance Indicators:
Ensuring that the performance indicators as mentioned in the service level agreement for all the processes are met.

Meet and exceed timelines targets on a consistent basis.

Meet and exceed quality targets on a consistent basis

To ensure that the queries are raised within the stipulated TAT

Create and maintain MIS sheet

To provide process improvement suggestion

To conduct quality checks

How we’ll support you
Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

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📌 Clearing and Settlement Analyst, AS (Bengaluru)
🏢 Deutsche Bank
📍 Bengaluru