Job Description
Location: Whitefield
Days of working: Wednesday to Monday, week off- Tuesday
Working hours: 8AM - 8PM [12PM to 4PM break]

Role Overview
You would be the first and last point of interaction for patients at the clinic. This role combines front-desk operations, patient guidance, and consultative selling of treatment plans, packages, and Panchakarma therapies.
The ideal candidate ensures patients feel welcomed, understood, and confident in continuing their treatment journey with the clinic.

Key Responsibilities
Patient Experience & Front Desk Management
Greet patients warmly upon arrival and escort them to the doctor’s cabin
Act as the primary face of the clinic, ensuring a calm, premium, and empathetic patient experience
Manage walk-ins and appointment scheduling manually based on doctor availability
Coordinate patient flow to minimize waiting time and confusion
Post-Consultation Counseling
Escort patients back after consultation and clearly explain prescribed treatment plans
Counsel patients on packages, therapies, and Panchakarma treatments recommended by the doctor
Address patient doubts, pricing queries,



and treatment duration questions confidently
Drive conversion from consultation to package enrollment through ethical, need-based selling

Administrative & Coordination Duties
Maintain basic patient records, appointment logs, and package details
Coordinate with doctors, therapists, and clinic staff to ensure smooth execution of treatments
Handle billing coordination and payment collection support

Experience & Skills
1-4 years of experience in clinic front desk, hospital counseling, wellness sales, or healthcare administration
Solid convincing and communication skills (Hindi, English, Kannada preferred)
Comfort with explaining treatment plans, pricing, and packages
Personable, High emotional intelligence and ability to handle patient objections calmly
Personal Attributes
Warm, presentable, and patient-first attitude
Sales-oriented but ethical and empathetic in approach
Organized, detail-oriented, and comfortable multitasking
Confident dealing with patients from different age groups and backgrounds

📌 Clinic Administrator (Bengaluru)
🏢 Kapiva
📍 Bengaluru