Greetings From TCS!!

Position : CrowdStrike
Experience : 4+ years
Location : In Person Interview at below location on 11th April

Bengaluru
TCS L-Centre, Vydehi RC-1 Block, EPIP Industrial Area, 82, 6th Rd, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru 560066
Pune
Tata Consultancy Services, Sahyadri Park SP1, S3 Builiding, Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune 411057 Will update soon
Gurugram
TCS GG7 is located at Skyview Corporate Park, Sector 74A, Gurugram, Haryana 122004, India.

Job Description :

Provide well-thought out and reliable direction, both in technical and non-technical
terms, to help customers integrate, deploy and maintain the CrowdStrike service
Take ownership of customer issues, including initial troubleshooting, identification of
root cause and issue resolution or escalation
Identify and escalate priority issues that need immediate attention




Meet or exceed customer expectations on response quality, timeliness of responses and
overall customer experience
Serve as internal and external point of contact on customer escalations and ensure
customer issues are resolved as expediently as possible
Collect information and document bugs with Team/Technical Leads for product issues
that are impacting businesses
Create process or troubleshooting documentation in the support knowledge base
Push creative thinking beyond the boundaries of existing industry standard practices to
come up with process improvements and recent ways to delight customers
Expected to work in 24x7 technical support team

Interested candidates who are available for F2F Interviews can share their updated cv to

📌 Crowdstrike (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru