Apply on Kit Job: kitjob.in/job/47g7rw

? Hiring: Customer Service Team Lead

? Jaipur | ? UK/US Shift (Rotational) | ? 5.5 Days | ? 2-Way Cab

? CTC: Up to 6 LPA

Looking to step into a leadership role or grow as a Team Leader? We’re hiring dynamic professionals to lead teams in a fast-paced international voice process environment.

? What You’ll Be Doing

- Lead and manage a team of 15–25 agents

- Drive key performance metrics: AHT, CSAT, FCR, SLA & productivity

- Handle customer escalations and ensure quick resolution

- Coach, mentor, and develop team members for better performance

- Monitor quality and ensure process adherence

- Identify improvement areas and enhance team efficiency

? What We’re Looking For

✔️ 3–10 years of experience in BPO/ITES (International Voice Process)





✔️ Experience as Team Leader / Senior Associate / Acting TL

✔️ Strong understanding of KPIs (AHT, CSAT, FCR, SLA)

✔️ Valuable people management and communication skills

✔️ Ability to handle pressure and drive team performance

?Why You Should Apply

- Great opportunity to grow into leadership roles

- Fast-paced, performance-driven environment

- Exposure to international client handling

- Stable role with structured processes

? Jaipur preferred / open to relocation

⚡ Immediate joiners or short notice candidates preferred

? Interested candidates can share their CV now

Apply on Kit Job: kitjob.in/job/47g7rw

📌 Customer Service Team Lead (India)
🏢 Impetus Career Consultants
📍 India