Customer Service Executive (Navi Mumbai)

Customer Service Executive (Navi Mumbai)

09 Apr
|
Nameless
|
Navi Mumbai

09 Apr

Nameless

Navi Mumbai

Key Accountabilities:

Lead Generation

* Generates lead for deals through interactions with DSE or through channel
partners/open market

Customer Relationship Management

* End to end customer relationship management including explaining product
offerings and resolving sales queries
* Cross-selling product offerings to customers
* Educates customer with information to build their understanding of issues and
capabilities
* Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

* Maintaining relationship with assigned dealer

Deal Processing

* Collecting all pre-sanction and post sanction documents and performing
accurate data entries (RSPM, SAGE etc)
* Internal Stakeholder Management




* Interact with operations and credit team in order to ensure smooth processing
of loan applications

KPIs:

1. Units Disbursed
2. 1st EMI Resolution
3. RC Collection

Qualification: Any Graduate Experience: 0-2 years’ work experience only in
Vehicle Sales

Skills & Competencies

Functional Competencies

* Communication Skill
* Negotiation Skill
* Market/Industry Knowledge
* Analytical Skill
* Product Knowledge

Behavioural Competencies

* Execution Excellence
* Customer Centricity

📌 Customer Service Executive (Navi Mumbai)
🏢 Nameless
📍 Navi Mumbai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: customer service executive (navi mumbai) / navi mumbai
Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: customer service executive (navi mumbai) / navi mumbai