- Manage incoming calls from customers regarding product inquiries, complaints, and issues
- Provide excellent customer service by addressing customer concerns and resolving problems in a timely and skilled manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction and enhance overall customer experience
- Identify and escalate priority issues to the appropriate team members for further resolution
- Follow up with customers to ensure their needs have been addressed and gather feedback for continuous improvement efforts