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Service Deliver Manager, Consumer Support, YouTube _corporate_fare_ YouTube _place_ Hyderabad, Telangana, India **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience with process improvement methodology (e.g., Six Sigma). **Preferred qualifications:** + MBA or Master's degree in a related field. + CSCMP certification. + 7 years of experience using data analysis to drive decision making. + 7 years of experience managing consumer support vendor operations for large tech companies. + Experience in sourcing and management techniques, vendor services management and contracting. + Knowledge of workforce management practices, with the ability to handle multiple executive stakeholders, influencing strategy and execution at all levels. **About the job** Fast-paced, agile and proactive, the YouTube Global Operations team is dedicated to ensuring that YouTube can scale its growth. The team comprises sub teams including: Partner Development across Americas, EMEA and APAC, Support Solutions, Media and Platform Operations, and Global Vendor Operations. The Global Vendor Operations organization oversees vendor operations for all of YouTube. These vendors provide support to all YouTube users -- Creators, Partners, Consumer Subscribers, Artists, and Media Companies. GVO's mission is to deliver excellent service to all these communities at optimal costs while protecting the YouTube platform from all risks. In this role, you will need to have a high degree of cross-functional synergy with the global product stakeholders, with a primary focus on driving alignment with Operations. To ensure seamless project delivery and real-time problem-solving, you must demonstrate a adaptable, global-first mindset. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories.



We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. **Responsibilities** + Drive the holistic performance of the consumer support ecosystem, balance unit cost optimization with CSAT and delivery. Pioneer an AI-first problem-solving framework to resolve systemic user friction at scale through automation and predictive insights. + Support the organization from a cost center to a growth catalyst. Empower the vendor workforce to drive subscription adoption and expansion through high-value interactions that maximize customer lifetime value (CLV) and minimize churn. + Build high-impact alliances with external vendors. + Maintain a global-first mindset, ensure significant shift overlap with North American teams and seamless integration across EMEA or APAC cycles. + Serve as the central point of contact for internal leadership, manage complex expectations through transparent, data-driven storytelling. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging,



and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal prospect workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Apply on Kit Job: kitjob.in/job/47mdkf

📌 Service Deliver Manager, Consumer Support, YouTube (Hyderabad)
🏢 Google
📍 Hyderabad