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Skill required: Insurance Services - Insurance Claims

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do
The Senior Manager Retirement Services is a strategic leadership role responsible for end to end delivery, governance, and transformation of Retirement Services operations for a US client. This role leads large, multi layered teams across participant level servicing, ensures regulatory compliance, drives operational excellence, and partners closely with client leadership to deliver measurable business outcomes.The role requires deep domain expertise in Defined Contribution retirement plans, solid people leadership, and a proven ability to manage complex, high risk financial operations at scale.

What are we looking for

- 1624 years of total experience in US Retirement Services, with deep expertise in Defined Contribution plans.
- Strong experience managing participant level servicing operations at scale.
- Proven track record of leading large, complex teams in a regulated financial services environment.
- Extensive experience in client facing roles, including governance, escalations, and executive reporting.
- Demonstrated ownership of quality, risk,



and compliance outcomes for retirement operations.Preferred Domain Expertise
- Contributions, distributions, rollovers, loan processing, adjustments, and reconciliations
- Plan administration and participant servicing
- Quality assurance and high value transaction oversight
- Regulatory compliance (ERISA, IRS, DOL)
- SOX / SOC1 controls and audit managementSkills Competencies
- Strong executive presence with the ability to influence senior client and internal stakeholders.
- Excellent communication skillswritten and verbalwith experience presenting to leadership forums.
- Data driven mindset with strong analytical and problem solving capabilities.
- Deep understanding of operational governance, risk frameworks, and quality management.
- Ability to manage ambiguity, multiple priorities, and complex stakeholder landscapes.
- Experience working with global delivery models and cross functional teams.
- Proficiency in Microsoft Office and familiarity with workflow, reporting, and governance tools.Education Certifications
- Bachelors degree in Business, Finance, Operations, or a related field.
- Advanced certifications in Retirement Services (e.g., ASPPA) or Risk/Quality disciplines preferred.

Roles and Responsibilities: Key ResponsibilitiesStrategic Leadership Client Partnership
- Serve as a senior delivery and governance leader for Retirement Services operations supporting a US client.
- Act as a trusted advisor to client stakeholders, providing insights on operational performance, risk trends, and improvement opportunities.
- Drive alignment between client expectations, regulatory requirements, and operational execution.




- Represent the account in executive governance forums, steering committees, and leadership reviews.Operational Delivery Excellence
- Own end to end delivery of Retirement Services processes, including participant level transactions, plan administration support, and service operations.
- Ensure consistent achievement of SLAs, KPIs, quality benchmarks, and compliance standards.
- Oversee high risk and high value transactions with strong focus on accuracy, controls, and audit readiness.
- Lead continuous improvement initiatives focused on productivity, quality, cost optimization, and client experience.Risk, Compliance Quality Management
- Ensure adherence to US regulatory requirements (ERISA, DOL, IRS) and internal control frameworks (SOX, SOC1).
- Partner with Risk, Compliance, and Audit teams to strengthen preventive and detective controls.
- Lead root cause analysis for defects, audit findings, and client escalations, ensuring sustainable remediation.
- Maintain strong governance around documentation, evidence management, and issue tracking.People Leadership Talent Development
- Lead, mentor, and develop senior managers, managers, and team leads across geographies.
- Build a high performance culture focused on accountability, ownership, and continuous learning.
- Drive workforce planning, succession management, and capability building within Retirement Services.
- Coach leaders on stakeholder management, decision making, and client communication.Transformation Change Management
- Drive process transformation initiatives, including automation, standardization, and digitization.
- Partner with technology teams on system enhancements, platform migrations, and workflow optimization.
- Lead transitions, migrations, and stabilization of new work or expanded scope.
- Embed best practices and scalable operating models across the Retirement Services portfolio.
Qualification
Any Graduation

Apply on Kit Job: kitjob.in/job/47mji1

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