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About UsModern Requirements is a leading Microsoft Gold Partner specializing in AI-powered requirements management solutions built natively within Azure Dev Ops. Our products—including Copilot4 Dev Ops—help Global 5000 organizations streamline their Dev Ops and ALM processes, improve traceability, and accelerate software delivery. With consistent year-over-year growth, we are expanding our Customer Success TeamAbout the RoleWe are looking for a Customer Success Consultant / Trainer who will operate at the intersection of product, presales, and customer enablement . This is a highly dynamic, client-facing role focused on driving adoption, delivering value, and empowering customers through training and strategic consultation.This role is ideal for someone who enjoys working closely with enterprise clients, understands Dev Ops practices, and can translate technical capabilities into real business impact.Key Responsibilities Partner with Global 5000 clients to adopt and optimize requirements management solutions within their Dev Ops/ALM ecosystems Lead discovery sessions, workshops, and planning calls to understand customer needs Deliver product demonstrations, training sessions, and enablement programs for both prospective and existing customers Provide expert-level support for Modern Requirements and Copilot modules Troubleshoot issues and collaborate with engineering teams to resolve defectsCreate training materials such as guides, videos,



and documentation Support multiple clients simultaneously while maintaining strong follow-ups and engagementAssist customers in leveraging AI/Copilot capabilities effectively Collaborate cross-functionally with Product, Sales, and Engineering teamsContribute to internal knowledge sharingRequired Skills & QualificationsBachelor's degree in Computer Science, Software Engineering, or a related field2+ years of experience in a client-facing role (Customer Success, Consulting, Presales, or Training) Strong communication, presentation, and problem-solving skillsAbility to manage multiple stakeholders and priorities in a fast-paced environmentBasic understanding of Software Development Lifecycle (SDLC) and Dev Ops practices Familiarity with Azure Dev Ops (Boards, Repos, Pipelines, Build, Commits) Working knowledge of Git workflows (push/pull requests, repositories, codebases) Experience delivering training sessions or workshops Robust organizational and time management skillsNice-to-Have Skills Exposure to Agile/Scrum methodologies Understanding of QA/testing processes Experience in B2 B presales or customer success environments Knowledge of AI concepts, copilots, or intelligent agents Familiarity with Microsoft Azure Dev Ops ecosystem Experience in regulated industries (e.g., Medical, Pharmaceutical) French language proficiency (asset)

Apply on Kit Job: kitjob.in/job/47wckz

📌 Customer success consultant/trainer (Ernakulam)
🏢 Modern Requirements
📍 Ernakulam