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The Quality Control (QC) Analyst is responsible for reviewing completed operational tasks and client communications to ensure accuracy, compliance with SOPs, and adherence to internal quality standards. The role focuses on identifying errors, process deviations, and quality risks across operational outputs such as client onboarding, promotional communications, and client account updates. The QC Analyst ensures operational execution meets defined standards, and escalates quality concerns or systemic gaps to the relevant teams for correction and improvement.

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The QC Analyst will primarily review:

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- Client onboarding cases
- Promotional communications sent to clients
- Client operational requests and updates
- Documentation accuracy
- SOP adherence

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Role Purpose

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Key Responsibilities

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- Engagement & Operational Integrity Checks
- Review ticketing logs and operational activity to ensure fair task handling, and identify cases of premature ticket closure
- Validate that agents are following defined processes when resolving client requests
- Ensure operational actions align with established quality standards
- Communication Quality Review
- Audit outgoing promotional emails and client communications before release when required
- Verify:

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◦ Message accuracy

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◦ Link functionality

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◦ Correct client targeting

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◦ Brand and communication tone alignment

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- Client Onboarding and Offboarding Verification
- Conduct deep-dive audits of newly onboarded client accounts to ensure onboarding and offboarding steps were completed correctly
- Verify that all required documentation and compliance checkpoints were completed




- Identify errors or gaps attributable to specific operational processes
- Data & Tracker Integrity
- Audit internal trackers to ensure timely and accurate updates by agents
- Cross-check tracker entries against CRM records and communication logs
- Ensure operational trackers remain a reliable source of truth for the team
- Quality Scoring & Reporting
- Evaluate audited cases using predefined QC parameters and scoring weightages
- Maintain structured QC trackers documenting reviewed cases and observations
- Prepare quality reports highlighting:

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◦ Recurring issues

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◦ Error patterns

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- Process Compliance Monitoring

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Ensure adherence to

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- Standard Operating Procedures (SOPs)
- Client communication protocols
- Internal documentation standards

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Identify and flag systemic issues, operational risks, or process gaps that may impact service quality.

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- Attention to Detail: You notice the missing checkbox that everyone else skips, and the small inconsistencies that can lead to larger operational errors
- Analytical Thinking: Ability to look at trackers and identify patterns, delays, or inconsistencies
- Communication Skills: Robust written and verbal communication skills to document observations clearly and provide constructive feedback
- Objectivity & Fairness:



Ability to conduct quality reviews objectively while maintaining fairness when auditing peer work
- Structured Working Style: Comfortable working with checklists, audit frameworks, and structured review processes to maintain consistency
- Technical Proficiency: Familiarity with CRM/ticketing systems (HubSpot or similar platforms), Working knowledge of Excel or Google Sheets for tracker management
- Proactive Approach: Ability to take initiative in identifying quality risks and contributing to continuous process improvement
- Experience: 1+ year of experience in Quality Control, Quality Assurance, or Senior Support roles

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Required Skills & Qualifications

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Attention to Detail: You notice the missing checkbox that everyone else skips,

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and the small inconsistencies that can lead to larger operational errors

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- Analytical Thinking: Ability to look at trackers and identify patterns, delays, or inconsistencies
- Communication Skills: Strong written and verbal communication skills to document observations clearly and provide constructive feedback
- Objectivity & Fairness: Ability to conduct quality reviews objectively while maintaining fairness when auditing peer work
- Structured Working Style: Comfortable working with checklists, audit frameworks, and structured review processes to maintain consistency
- Technical Proficiency: Familiarity with CRM/ticketing systems (HubSpot or similar platforms), Working knowledge of Excel or Google Sheets for tracker management
- Proactive Approach: Ability to take initiative in identifying quality risks and contributing to continuous process improvement
- Experience: 1+ year of experience in Quality Control,

Apply on Kit Job: kitjob.in/job/482qvk

📌 Quality Control Analyst (Hubli)
🏢 Quantum Leap Learning Solutions
📍 Hubli