We’re looking for a friendly, detail-oriented Customer Service Representative to join our team.
Responsibilities:
Respond to customer inquiries via phone, email, and chat during evening hours
Provide accurate information about services and estimated time.
Resolve issues efficiently and with empathy, escalating when necessary
Document interactions and maintain up-to-date records in our MIS 360
Collaborate with other team members and shifts to ensure seamless service
Stay informed about company updates, promotions, and procedural changes
What We're Looking For:
Excellent communication and active listening skills
A calm, patient, and customer-focused attitude
Ability to multitask and stay organized in a fast-paced workplace
Previous customer service experience preferred (but not required)
Comfortable working independently during later hours
Languages :
Well versed and productive in speaking English, Punjab