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About the Role: We are seeking a skilled Senior Salesforce Support Engineer to join our Salesforce support team for an Australia based project. The role focuses on L2 support activities, including data operations, environment maintenance, reporting, and user access management across Salesforce platforms. The engineer will support Industry CPQ, Sales Cloud, Service Cloud, and Field Service, working closely with Business Analysts, Development, and Operations teams to ensure timely incident resolution and smooth functioning of the Salesforce ecosystem. Roles & Responsibilities: • Provide L2 functional support for Salesforce applications • Investigate, troubleshoot, and resolve issues related to CPQ (quoting, pricing, approvals), Sales Cloud, Service Cloud, and Field Service • Analyze root causes of recurring issues and recommend permanent fixes • Collaborate with Salesforce Developers, Architects, and Business Analysts to validate solutions • Perform quick-turnaround fixes and coordinate patch deployments as per defined SLAs • Participate in incident triage,



escalations, and post-resolution reviews • Create and maintain custom reports and dashboards • Manage production environment and perform sandbox refreshes • Handle data loading, updates, and maintenance • Monitor job schedules, security compliance, and governance • Work on functional production support tickets (no code changes) • Document solutions, knowledge articles, and support procedures • Ensure compliance with governance, security, and ITIL-aligned support processes Required Skills: • 5+ years of overall Salesforce experience, with 4+ years in Salesforce application support/maintenance • Strong hands-on experience in Salesforce configuration, troubleshooting, and debugging • Good understanding of Industry CPQ, Sales Cloud, and Service Cloud • Experience with production support models, SLAs, and incident/problem/change management • Solid analytical

Apply on Kit Job: kitjob.in/job/48dznj

📌 Salesforce Administrator (Tamil Nadu)
🏢 Movate
📍 Tamil Nadu