About Us We are an innovative skin beauty wellness brand headquartered in Pune operating an e-commerce platform with multi-brand retail services across India and a signature facial spa skin studio We are a dynamic team looking to grow our physical presence and expand to Mumbai Delhi As a Customer Service Associate you will be pivotal in ensuring exceptional customer experiences across multiple channels Key Roles Responsibilities Customer Communication Communicating with customers for all general queries on various platforms - socials WhatsApp calls emails and in person Technical Coordination Addressing and resolving technical skincare inquiries by coordinating with internal teams Order Management Assist customers with order placements modifications and cancellations ensuring accuracy and timely processing Support in creating draft orders Record Maintenance Maintaining customer records and ensuring personalized customer engagement Issue Resolution Logging and tracking customer service issues and errors and following up until resolution Trend Reporting Aggregating and reporting on customer service trends quarterly to sales technology design and merchandising teams Profile Experience Minimum 1 year in customer service customer interaction or any customer facing role Industry Beauty Skincare Wellness Retail Hospitality Ecommerce preferred Skills Excellent communication and interpersonal skills especially in English Degree Graduate in any of the following fields liberal arts English literature psychology marketing hospitality or health and wellness Job Type Full time Pay 10 604 27 - 33 412 39 per month Benefits Paid sick time Paid time off Application Question s What is your Current CTC What is your Expected CTC We must fill this position urgently Can you start immediately We are located at Mangaldas Road opposite the Conrad Hotel in Pune Are you comfortable commuting to this location Do you have at least 1 year of experience in a customer service or customer-facing role Have you worked in the beauty skincare wellness retail hospitality or eCommerce industries Are you comfortable communicating with customers through various platforms social media WhatsApp calls emails in person How would you rate your English communication skills on a scale of 1 to 10 Are you familiar with Shopify and Whatsapp API Work Location In person
Apply on Kit Job: kitjob.in/job/491qlh
📌 Jr. Customer Service Associate (Maharashtra)
🏢 KOSA Wellbeing
📍 Maharashtra
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