KAA677 | System Analyst II

KAA677 | System Analyst II

21 Dec
|
Syniverse Technologies
|
Bengaluru

21 Dec

Syniverse Technologies

Bengaluru

Job Description



System Analyst II

Technical & Operational Activities

Identify, analyze and resolve the assigned tickets

Innovative problem solving & lateral thinking

Root cause the problems and find appropriate solutions

Ability to understand the customer requirement through the available documents

Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time

Active Participation in the ticket review and ensure the appropriate solution is provided

Provide Technical support and demonstrate the Expertize in the specific work area

Ability to prioritize the Tasks based on the business needs

Documentation on the newly discovered solutions

End to End System knowledge and act as SME



Participate in the new initiatives for providing technical solutions

Oracle/SQL Server database admin activities for Development/QA eng.

Refresh production data on to Development/QA/UAT environments

Support DBA specific configuration management activities (RVL kits/builds)

Developing production ready solution support scripts

Understand the customer requirement through the available documents

Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets

Reports

Status report on the activities performed as per the management requirement

Ability to analyze the metrics and identify the possible reasons for any achievements or deviations

Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)

Ability to prepare presentation to the Executive Management

Attending project team meetings, generating input/deliverables for DBA activities

MNP Operations

Helpdesk Operational Activities

Clear and concise written and spoken communications for queries raised by PAN India Service Provider,DOT,TERMCELL,LEA (Lawful Enforcement Agencies) via emails, call, process/procedures

Log, analyze and resolve the Helpdesk tickets

Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets

Ability to understand the customer requirement through the available documents

Participation in the ticket review and ensure the appropriate solution is provided

24/7/365 operation and will require shift work

Respond to monitoring alerts & alarms under predefined procedures polices

Provide shift turnovers of current issues and activities

Root cause the problems and find appropriate solutions

Interaction with customers independently

Provide Technical Support

End to End MNP System knowledge and act as SME

Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year

System Monitoring

Continuous monitoring of alerts via HPOV, via email that includes MNP Applications, PR and DR servers health check, resource utilization, disk space etc.

Continuous monitoring of alerts via NNM for Operators Connectivity

Continuous monitoring of alerts via NNM that includes network equipments(routers, firewall, load balancers. switches)

Monitoring of connectivity to databases,

Use alarm monitoring tools (HPOV, NNM), interpret the condition being alarmed, resolve and/or escalate to the next level support.

Validate the reports generated by the system properly

Perform MNP Operators Link Monitoring.

24/7/365 System Monitoring and will require shift work

Reports & Procedures

Validating the Health Check reports

Status report on the activities performed as per the management requirement

Documentation, process improvement

Training and skills enhancement on new technologies, paradigms

Stretch objectives & continuous improvement initiatives

DATANET & TECHNOLOGY OPERATIONS

Monitoring

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25758297/kaa677-system-analyst-ii-bengaluru/?utm_source=html

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