BEG-801 CRM Executive /Senior Executive

BEG-801 CRM Executive /Senior Executive

21 Dec
|
Samaarambh Techno Management
|
Gurugram

21 Dec

Samaarambh Techno Management

Gurugram

Job Description



As a Customer Relationship Management (CRM) person, youll be interacting with the customer, resolving customer queries, handling concerns and issues, minimizing escalations, and delivering superior customer experience.



On a day to day basis, youll be responsible for the following, among other tasks:



a) Verification of customer details such as contact number, emails, and correspondence address



b) Preparation of builder buyer, allotment letter, demand letters, reminders, possession documentation

etc.



c) Preparation of MIS reports and analysis of data to optimize collection from customers



d) Handing over possession of the apartments to the customers



e)

Coordinate with facility managers and conduct pre-possession checks to ensure everything is ready

for customer site visit



f) Conduct site visits with customers at the time of handing over possessions



g) Further coordinate with facility managers regarding any post-possession requirements of the customers



Required Skills:



i) Experience 2-4 years of experience working in a Real Estate Industry

ii) Knowledge of working on ERP software will be given preference but is not a requirement

iii) Excellent communication skills (Verbal and formal written) and ability to multi-task

iv) A candidate who is a persuasive, sharp mind who is an analytical, methodical, and critical thinker.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25758378/beg-801-crm-executive-senior-executive-gurugram/?utm_source=html

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