Perfios software solutions
Roles and Responsibilities: Develop deep functional and technical know-how on Perfios suite of products
Provide technical consultancy to customers
Educate newly on-boarded customers on functional and technical aspects of Perfios products
Ensure successful on-boarding of new customers
Manage multiple implementation projects running in parallel by interacting with internal & external stakeholders.
Assess and analyze client key performance indicators to identify strategic opportunities and client educational needs.
Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of Perfios products.
Cultivate strategy based on products owned, client structure, and adoption issues.
Contact clients, identify and perform assessments and create action plans to improve product usage.
These should identify and include: 1. Upsell Opportunities 2. Educational Needs
Assessments & Action Plan Executive Summary
Consistent client engagement to execute action plan
Escalation point for problem resolution - Involves webex and email interactions with customers
Qualifications and Education Requirements: Presales/ direct customer interaction/ engagement management/ program management exp a must. He should be tuned to interact externally day in day out.
Excellent communication skills: presentation, facilitation, oral, written, listening and conflict resolution. Ability to interact with client/ prospects day in day out.
Flexibility in travel - might have to travel to client locations as he grows in the system and we give him larger prospects/ clients/ role (Mostly day trips).
Industry expertise - BFSI (banking and financial) segment or experience in service companies that are in BFSI vertical A MUST
Must have handled in person interactions with Clients and not on remote basis
Must be tech savy and should be able to understand technology terms and willing to learn high-level concepts.
Preferred Skills: Conversant with presenting solutions to clients in any of the following programming domains (knowledge of two or more of the following programming languages is highly desirable).
Java, PHP, Python, c#
Conversant with MySQL
Understanding of REST, Webservices and SOAP well.
Experience with Business Intelligence tools would be a plus
Flair for evaluating alternatives and deciding plan of action.
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