[OI144] Complaints Handling Specialist

[OI144] Complaints Handling Specialist

21 Dec

21 Dec



Job Description

Responsibilities Location Thane West, MaharashtraIN Job ID JR-022896 As a Complaint Handling Specialist, you will be a valued team member of Global Quality Systems supporting PerkinElmer global entities with complaint handling activities. In this role you will process product complaints per PerkinElmer global and site level procedures in alignment with applicable standards and regulations.


Develop subject matter expertise in multiple PerkinElmer complaint handling systems and processes to support PerkinElmer global entities

Review each complaint and determine eligibility for adverse event reporting

Evaluate and track complaints through complaint process workflow to closure

Coordinate complaint closures per established business metrics.

Ensure completeness of complaint files prior to closure

Coordinate with team members in obtaining any missing information.

Collaborate with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.

Assist with internal/external audits in support of complaint handling

Compile complaint trends for management reviews and support of product reliability reviews

Coordinate and compile department metrics to support management review meetings


Bachelor's Degree in Life Science or equivalent work experience

Three years experience processing complaints in highly regulated medical device industry

Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners

Exceptional attention to detail

Ability to take direction and multi-task in a fast-paced environment

Ability to work independently with minimal supervision

Strong data analysis skills and proficiency in electronic data management systems

Superior interpersonal, verbal and written communication skills

Exceptional organizational, negotiation, and problem-solving skills

Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners

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