[OI144] Complaints Handling Specialist

[OI144] Complaints Handling Specialist

21 Dec
|
Perkinelmer
|
Thane

21 Dec

Perkinelmer

Thane

Job Description



Responsibilities Location Thane West, MaharashtraIN Job ID JR-022896 As a Complaint Handling Specialist, you will be a valued team member of Global Quality Systems supporting PerkinElmer global entities with complaint handling activities. In this role you will process product complaints per PerkinElmer global and site level procedures in alignment with applicable standards and regulations.



Responsibilities:



Develop subject matter expertise in multiple PerkinElmer complaint handling systems and processes to support PerkinElmer global entities



Review each complaint and determine eligibility for adverse event reporting



Evaluate and track complaints through complaint process workflow to closure





Coordinate complaint closures per established business metrics.



Ensure completeness of complaint files prior to closure



Coordinate with team members in obtaining any missing information.



Collaborate with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.



Assist with internal/external audits in support of complaint handling



Compile complaint trends for management reviews and support of product reliability reviews



Coordinate and compile department metrics to support management review meetings



Qualifications



Bachelor's Degree in Life Science or equivalent work experience

Three years experience processing complaints in highly regulated medical device industry

Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners



Exceptional attention to detail



Ability to take direction and multi-task in a fast-paced environment



Ability to work independently with minimal supervision



Strong data analysis skills and proficiency in electronic data management systems



Superior interpersonal, verbal and written communication skills



Exceptional organizational, negotiation, and problem-solving skills



Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25758609/oi144-complaints-handling-specialist-thane/?utm_source=html

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