(J963) German Technical Support Engineer

(J963) German Technical Support Engineer

21 Dec

21 Dec



Job Description

Role Description

Technical Experts for Just Answer (JA) is a passionate group of individuals that cater to one of the largest service categories out of 700 services that the company provides to the customers round the globe.

As part of Tech Support team, you will work to deliver consistently high-quality customer service and maximize the productivity by providing quality solutions to the customers in minimal time.

What will a typical day for Tech Support Engineer look like?

Interacting with the customers over chat and voice process in German and understanding their problem

Solving queries related to desktop, laptop, printer, scanners, networking, and any other technical

Troubleshooting hardware/software/login related problems daily via remote sessions and calls in Spanish as and when customer needs

Maintaining strong operational metrics (low refund rate, productivity and CSAT scores)

Identify trends in customer questions and make recommendations to the Expert Ops team on recruiting, training, and communication gaps

What do we expect from you?

Good Language Proficiency in German Language (Read/Write/Speak)

Strong computer skills needed to research, diagnose, troubleshoot and identify

Flexibility to work in rotational shifts

Hands-on experience with Windows/Mac OS

Familiarity with remote desktop applications and help desk

Good understanding of computer systems, Printing/scanning devices and other tech

Excellent written and oral communication skills in English

Passion for Quality Customer Service and ability to handle difficult customers

Self-motivated and

The original job offer can be found in Kit Job:

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