Customer Advocacy Engineer - Servicenow (SNOW Developer) - XH-408

Customer Advocacy Engineer - Servicenow (SNOW Developer) - XH-408

21 Dec
Hp Enterprise Services

21 Dec

Hp Enterprise Services


Job Description

Position Summary:

The ServiceNow Developer is responsible for working to develop,

design and own technical solutions on the ServiceNow platform. The

Service Now Developer will provide administration, application

development, maintenance, and technical support by using good

practice web programming techniques to configure robust solutions to

the client utilizing the ServiceNow platform.

Essential Duties and Responsibilities

1. Successfully plan, execute, monitor, control, and close all technical

tasks related to configuration and implementation of all aspects of the

ServiceNow platform.

2. Provide software coding and customization including, but not

limited to: screen tailoring,

workflow administration, report setup, data

imports, integration, scripting, third party software integrations, and

custom application development

3. Update and maintain a comprehensive testing protocol for

ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

4. Coordinate and solve complex technical data and transformation


5. Obtain and analyze/interpret business requirements to purpose

sustainable solutions in ServiceNow.

6. Answer how to technical and application configuration questions.

7. Develop, maintain, and execute reports to ensure system operation

meets performance targets.

8. Create and maintain system design and operations documentation.

9. Complete other duties as assigned.

Education and Experience

BS degree in Information Technology/Computer Science or

equivalent combination of education and experience.

6 years of demonstrated experience in ServiceNow development,

configuration and administration, including but not limited to

successful deployments as lead.


Effectively manage multiple projects concurrently while

maintaining a high level of attention to detail on each project.

Adaptable to change and able to work independently and as part

of a team.

Strong problem analysis skills to include the use of mathematical

concepts to validate results.

Strong analytical skills with the ability to collect, organize,

disseminate, and present significant amounts of information with

an attention to detail and accuracy.

Clear and concise communication with superior written and verbal

communication skills.

Ability to interact with all levels of internal and external business


Manage and prioritize work effectively with minimal supervision.

The original job offer can be found in Kit Job:

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