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Job Purpose:To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence. Scope:No. of Restaurants from 10-12 Restaurants. Key Responsibilities:Planning & Organizing Works with RMs to develop restaurant-specific Annual Operating Plans and communicate to the team. Sets with the RMs the monthly restaurant business plan and review monthly. Sales and Financial Excellence Ensures complete and timely execution of corporate & local marketing programs. Monitor competitors’ activities and coordinate with operation and marketing managers to keep ahead of competition. Keep his RGMs informed of any competitive activity. Support the implementation of the marketing plan. Support new products launch. Audits cash handling procedures to ensure deposits, receipts for cash, change fund, deletes and paid outs are handled appropriately.



Analyze the operations / P&L; to determine deviation from standards and coach the concerned RGM to take corrective measures. Monitors the operations effectiveness through the Pace Setter. Analyzes sales, labor, inventory and controllable on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets. Coaches and assists RGMs in controlling product, labor, and other controllable expenses in conjunction with the Regional Operations Manager Approves operating expenditures with guidelines for other controllable and inventory. Ensures that required audits and controls are in place. Restaurant Excellence Sets customer service standards for the area and drives customer-focused culture by serving as a role model in resolving reliable customer issues and training managers to meet or exceed customer service standards. Tracks, analyzes, and identifies root cause of customer complaints and leads management tea

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📌 Area Coach (Nagpur)
🏢 Americana Restaurants
📍 Nagpur