Information Developer/Technical Writer 3 Greenlake aaS offerings (HS-14)

Information Developer/Technical Writer 3 Greenlake aaS offerings (HS-14)

22 Dec
Hp Enterprise Services

22 Dec

Hp Enterprise Services


Job Description

Works directly with subject matter experts to build understanding of as-a-service features in order to write clear and concise information, including troubleshooting articles

Creates technical product documentation for the as-a-service hardware and software products. This documentation is used by pre and post-sale customers, PS, support, and internal HPE teams.

Follows SAFe Agile processes for documentation delivery and use CA Agile Central software to plan and track progress of documentation user stories

Helps to develop a customer experience that makes content from multiple information development teams and tools easy to access when needed

Analyzes customer information requirements and product specifications to define technical content strategy and to plan and scope work.

Designs and develops written and visual product-related information.

Identifies and addresses the needs of all user groups, including end users, system administrators, internal support engineers, product developers, and training developers.

Codes, builds, compiles, and tests online information and/or sets-up, sets up in-development SW to test and to create information deliverables and provide feedback on ease of use and user interfaces to product development.

As customer advocate, helps define/refine product requirements.


Self-motivated, detail oriented.

Comfortable testing and using partially completed products that are highly technical.

Team player, able to work across multiple teams.

Passionate about excellent communication

Education and Experience Required:

Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4 years related experience or an Advanced University degree and a minimum of 3 years of experience or equivalent.

Knowledge of tools and technologies relevant to content development and delivery.

Knowledge and Skills:

Knowledge of data structure

s, data administration, hardware technology, data storage technology

Knowledge expert for multiple products across multiple technologies and across the division.

Comfortable with programming, APIs, writing for system admins

Experience with modular content development, XML, DITA, github, SDL or other CCMS.

Knowledge of containers, machine learning, data-science process a plus

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