Engineering Manager(Product Engineering) - PNG73

Engineering Manager(Product Engineering) - PNG73

22 Dec

22 Dec



Job Description

Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.

Our focus is on building a very fault-tolerant, loosely coupled, scalable, and real-time distributed system

We are generally agnostic of language, technology, or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java, and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search, and Beanstalkd for queuing

We emphasize a lot on clean abstractions of code, loosely coupled services, and good coding practices

We are very strong believers in "you built it, you own it!".

And running a distributed system is very different from just building one!

We are crazy about high availability.

Product Engineering Team @ Tech @ Exotel

The Product Engineering Team builds applications and products enabling customers to use our core services such as Voice and messaging, grammatically. The team builds endpoints with Identity, Authentication, and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho, Freshdesk, etc OR into customers' own workflows. It also focuses on building the work-flows as UI elements that can be used by customers.

Software engineering within the Product Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds?", "how do I increase the platform uptime from 99.95 to 99.99?", "how to shave off a few extra milliseconds in response times?" etc.

What we are looking for?

We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space.

What you will do?

As the engineering manager of this team, your roles and responsibilities include:

Project Management

Work with the product management team to create an engineering roadmap that aligns with the product roadmap.

Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.

Plan, execute, and deliver projects as per schedule, content, and quality metrics.

Manage the day-to-day activities of the engineering team using Agile practices.

Keep stakeholders continually updated on the progress of projects and operations.

Track and report engineering health metrics (such as bugs by severity, production incidents, etc.)

People Management

Hire and mentor a team of engineers, as required

Manage learning and development, and performance of your team.

Own, Conceptualize and Build a tech-focused team

Technical Work:

Core stakeholder to all technical design and architecture of team.

Review code, test plans, and deployment plans.

Focus and Strengthen all aspects of reliability


12 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.

2 years of experience managing a high-performance team

4 Experience in the development of backend/platform components or systems, REST API, client libraries, etc.

4 Experience in technologies: Go/Java/C ; MySQL/Aerospike/Beanstalkd etc.

Experience in frontend product development; and exposure to Javascript frameworks (ex: Angular, React, etc.), HTML, CSS

Excellent experience with reliability/performance engineering.

3 years experience in planning, executing, and delivering software projects/product features using Agile methodologies.

2 years of experience in building a team of software engineers.


Experience in (Android / iOS) Mobile app / SDK development; and consequently exposure to relevant tools and frameworks

Experience in telecom and/or high transaction software systems.

Experience in integrating with finance or ERP systems.

Experience in distributed and scalable systems.

Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.

The original job offer can be found in Kit Job:

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