[PF32] Project Manager

[PF32] Project Manager

22 Dec
|
Epiq Systems India Pvt.Ltd
|
Pune

22 Dec

Epiq Systems India Pvt.Ltd

Pune

Job Description



The Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the clients requirements and company standards.



Essential Job Responsibilities



Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution

Drives overall client satisfaction through effective coordination and communication of client deliverables



Consult with clients on the proper methodology to achieve their goals using Epiqs suite of e-Discovery services

Manage Epiqs internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project.

Obtain, examine, and prepare client data for Intake.

Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STRs, creation and management of batch sets, reporting

Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting

Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates

Ensures continuity of client service between shifts by providing clear handoffs and client updates

Represent Epiq in relationships with clients and third parties involved in providing services to those clients

Delegate to team members through continuous training of project related tasks, such as processing and review workflow, search construction, conflict verification, and productions

Troubleshoot issues and recommend solutions, effectively implement, and document for internal and external stakeholders

Create playbooks for all clients to standardize service delivery and drive repeat business



Preferred qualifications / requirements



Minimum of 4-6 years experience in e-discovery industry with applicable Project Management skillset

Understanding of e-Discovery data processing standards and concepts such as culling, deduplication, filtering, processing, and imaging

Industry qualifications such as Relativity Certified Administrator, Analytics or Processing certifications is strongly preferred

Hands-on experience with working on Relativity

Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage

Experience with dtSearch logic

Experience with the specifications of multiple processing and hosting platforms

Excellent written and verbal communication skills

Strong problem-solving ability and adaptability

Highly organized and able to manage multiple processes

Availability to work extended hours as needed when client project demands increase

Ability to effectively communicate complex technical solutions to non-technical audiences

Strong customer service discipline with interpersonal and communication skills

Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail

Proven ability to provide good customer service and work well in a team-based environment

Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.

Capacity to learn quickly and adapt to changing industry trends

Flexibility to work both night shift timings and occasionally on weekends is required.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25766330/pf32-project-manager-pune/?utm_source=html

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