Duck Creek Technologies
This role will be part of DCODs SaaS monitoring team that ensures availability and acceptable performance across all DCODs customers 24/7/365. This role will also actively participate in troubleshooting activities as part of incident analysis.
Cloud application monitoring on Azure, AWS.
Support of large Dynatrace SaaS production and test environments.
Develop custom dashboards to monitor and alert for critical business transactions and applications to catch an issue before the impact.
Participate in discussions for applications performance and infrastructure outage incidents to provide solutions.
Responsible for ensuring routine health checks, Application health and SLA reporting.
Coordinate with multiple tiers of departments within the organization, local and global.
Provides periodic off-hours on-call support for escalations on production and preprod environments.
Works closely with monitoring team leads as well as other SaaS Ops leads to create/ update monitoring documents & ensure overall monitoring project deliverables.
Participates in projects in a fast-paced environment, independently or within a team
Works closely with peers in project or assigned tasks to meet group and departmental goals and improve processes and practices
Escalates operational issues to cross functional team leads as needed
Responsible for delivering superior value and client service
Performs other related duties and activities as required.
12 years of experience in IT with at least 3 years in a role that demanded technical and people leadership
Bachelors degree in Computer Science or related degree
At least 3 years of hands on experience with an industry standard APM tool, preferably Dynatrace
Experience with a log aggregation tool like Splunk is a plus.
Working knowledge of application monitoring best practices.
Solid experience with application performance management technologies: server and application (real and synthetic) monitoring components.
General knowledge of virtualization and cloud computing
Working knowledge in integration methods like Web services, APIs is desirable
Infrastructure monitoring experience: client, server, network, logs.
Experience in Diagnostic tools like Exception analysis, Thread Dump and Memory Dump Analysis
Experience with any automation tools like Logic Apps, Azure DevOps, etc. is desired
Software development experience is a plus
Ability to work through problems in a methodical approach while under pressure
Strong analytical and problem-solving skills.
Strong attention to detail and follow-through.
Must be an effective communicator (written and verbal)
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