Senior System Analyst | (YL152)

Senior System Analyst | (YL152)

22 Dec
Cubic Transportation Systems India

22 Dec

Cubic Transportation Systems India


Job Description

Serves as a systems analyst on the Tier 3 App Support Team, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Assures all applications are well behaved and all platforms, OSs (Windows, AIX, UNIX, LINUX, etc) and networks are properly running to support production, test and development environments effectively and efficiently. Additionally, technical resource to perform all application migrations, upgrades and installations are well rehearsed and documented prior to conducting official installations. This effort requires close coordination with all members of Operations IT.

Essential Job Duties and Responsibilities:

Responsible for administration, monitoring, and maintenance of on-prem and cloud infrastructure.

Install, configure, troubleshoot, backup and recovery, performance tune and secure Linux and Windows environments.

Script, test and deploy new versions of environments and target infrastructures

Work closely with cloud architects and application teams to develop, plan and implement application deployments.

Support servers including security configurations, patching, and troubleshooting.

Must be able to perform under tight timeframes and execute problem solving skills

Follow change control policies to implement change within customer environments

Participating in 24x7 on-call support rotation.

Eagerness to learn new technologies quickly and discover how to integrate them with various other system technologies.

Ability to handle multiple tasks simultaneously and work under tight deadlines

Ability to understand and carry out instructions provided in various forms (written, oral or diagram)

Strong communication skills: written, verbal and comprehension

Resolve incidents with fewest people involved and fewest re-assignments possible

Take ownership of incidents and see them to full resolution

Help alleviate ticket strain on other SMEs (Subject Matter Experts) who may be focused on project work

Ensure to capture improvement/process opportunities so they can be prioritized and resolved as efficiently as possible

Creating Knowledge Base articles that can be utilized as a point of reference when resolving similar issues going forward

Ensure consistency and professionalism of all incident notes and resolution information

Mentor other teams and team members

Partner with all team leads, assisting with problem resolution, upgrades and enhancements across the company

Facilitate infrastructure standardization across all programs

Clarify support escalation and responsibilities

Become experts on the entire team's capabilities including triage/evaluation of impact, resolving incidents that may not have an exact article on what to do

Facilitate Incident escalation

Independently resolve critical issues as required to mitigate and minimize outages, pulling in other resources as needed

Provide technical guidance for system requirements on procurement requests

Troubleshoot server and workstation hardware across several manufacturers and platforms (including, but no limited to Cisco, Dell, HP, NetApp)

Respond to end-user trouble requests through enterprise ticketing system

Work to continuously redefine/evolve the role of the team and align with Cubic standards and procedures

Minimum Job Requirements:

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

5 years of relevant professional experience administering cloud or infrastructure services across a large, diverse, server environment (Microsoft Active Directory, DNS & DHCP, Experience in Amazon AWS & Azure, Linux, Scripting)

In-depth knowledge of directory services, authentication technologies, Active Directory/LDAP, etc.

Experience of systems automation, configuration management, automated server and environment builds.

Experience of working under pressure in a dynamic and fast-moving technical environment.

Knowledge of Kubernetes, Ansible and other Scripting languages

Working knowledge of networking: TCP/IP, ICMP, SSH, LDAP, DNS and load balancing best practices

Technical proficiency including systems experience, strong troubleshooting and problem-solving skills, excellent communication skills.

Ability to work both independently and in a team environment

Maintains the integrity and security of servers and systems

Maintains system documentation

Maintains current knowledge of relevant technologies as assigned.

Participates in special projects as required

Knowledge in Call Center a plus

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