[BOS182] | CRM Architect

[BOS182] | CRM Architect

22 Dec
Covalense technologies private

22 Dec

Covalense technologies private


Job Description

Job Description

To support CDS global and regional CRM/CX initiatives. The team will be involved in delivering, operating and supporting the existing CRM implementations and all future projects and services.

The CRM Technical Architect is responsible for the overall design and governance of multiple CRM/CX specific to the following areas.

System Design

Security Model

Technical Architecture

Understanding scale, and architecting implementations that can be expanded seamlessly

Directing integrations of systems via API

Maintaining and overseeing governance

Responsible for the SDLC related to CRM

Solution Validation


Design and build industry agnostic CRM solutions in areas such as Customers Segmentation, Partner/Dealer Management, Inventory Management, Opportunities Management, Customer Master Data, Incentive, Loyalty, Support, Case Management & all other areas.

Oversees the quality of output arising from solution build and manage the technical integrity and architectural compliance of the solution.

Evaluates and leverage CRM emerging technologies to support the company growth and strategy.

Building the SaaS based application

Aligning the solution stack to cloud native principles using the CNCF elements like Kubernetes and Containerization

Ability to mentor junior resources and validate deliverables

Experience and Skills:

8 - 15 years' experience is designing, building, developing, deploying and supporting CRM solutions using SFDC ( Sugar CRM/VTIGER EXP must).

At least 2 years' experience as a technical architect

Ownership of technology challenges related to the implementation of CRM technologies.

Ability to understand and solve business and technology challenges related to the implementation of all areas of the Salesforce platform.

Experience enforcing governance across a large workforce that will include both internal and external resources

Agile delivery and experience working with cloud-based technologies and methodologies

Experience in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end

Strong communication skills, Exceptional written, verbal and presentation skills to a diverse set of audiences

Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization

Experience in Telecom or Enterprise CRMs

Qualifications Any Degree

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