[NX-33] - CRM Architect

[NX-33] - CRM Architect

22 Dec
|
Covalense technologies private
|
Bengaluru

22 Dec

Covalense technologies private

Bengaluru

Job Description



Job Description



To support CDS global and regional CRM/CX initiatives. The team will be involved in delivering, operating and supporting the existing CRM implementations and all future projects and services.



The CRM Technical Architect is responsible for the overall design and governance of multiple CRM/CX specific to the following areas.



System Design



Security Model



Technical Architecture



Understanding scale, and architecting implementations that can be expanded seamlessly



Directing integrations of systems via API



Maintaining and overseeing governance



Responsible for the SDLC related to CRM



Solution Validation



Responsibilities:





Design and build industry agnostic CRM solutions in areas such as Customers Segmentation, Partner/Dealer Management, Inventory Management, Opportunities Management, Customer Master Data, Incentive, Loyalty, Support, Case Management & all other areas.



Oversees the quality of output arising from solution build and manage the technical integrity and architectural compliance of the solution.



Evaluates and leverage CRM emerging technologies to support the company growth and strategy.



Building the SaaS based application



Aligning the solution stack to cloud native principles using the CNCF elements like Kubernetes and Containerization



Ability to mentor junior resources and validate deliverables



Experience and Skills:



8 - 15 years' experience is designing, building, developing, deploying and supporting CRM solutions using SFDC.



At least 2 years' experience as a technical architect



Ownership of technology challenges related to the implementation of CRM technologies.



Ability to understand and solve business and technology challenges related to the implementation of all areas of the Salesforce platform.



Experience enforcing governance across a large workforce that will include both internal and external resources



Agile delivery and experience working with cloud-based technologies and methodologies



Experience in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end



Strong communication skills, Exceptional written, verbal and presentation skills to a diverse set of audiences



Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization



Experience in Telecom or Enterprise CRMs



Qualifications Any

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/25766512/nx-33-crm-architect-bengaluru/?utm_source=html

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